Pretty much any market will support some number of merely (or nearly) competent vendors.
For some, the ultimate incentive is to be the best, because merely selling product isn't enough, as that is too easy. Success isn't mere survival from those so driven. Kurt On Mon, Apr 21, 2014 at 7:12 AM, Steven M. Caesare <[email protected]> wrote: > What is the ultimate incentive to provide the service? > > For the sake of the service itself? No. To sell product? Yes. > > -sc > >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Kurt Buff >> Sent: Monday, April 21, 2014 10:07 AM >> To: [email protected] >> Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects >> >> On Mon, Apr 21, 2014 at 5:56 AM, Steven M. Caesare >> <[email protected]> wrote: >> >> Re: Companies' incentives: That's not universally true. I refer you >> >> to companies that have as at least some of their core operating >> >> principles the ideas of customer service - >> > >> > That's an ends to a means. That customer service exists to promote >> > goodwill with regard to the customer buying products the sell, >> > >> > The litmus test for these: >> > >> > Cold the company conceivably exist by eliminating the "extra mile" >> customer service? Yes. Could they existin by eliminating product sales? No. >> >> Hrm. I don't think that's the right yardstick. I believe the question should >> be: >> Would these companies be category leaders if they didn't have such good >> customer service? And I believe the answer is no. >> >> Kurt >> >
