Yes, it asks at every closing if you want to add it to the knowledge base. It is a very solid well rounded product. We looked LONG and HARD to find one that did helpdesk and inventory together that didn't break the bank. It is an outstanding product from our perspective.
They will hook you up with a full trial for a very long period. Outstanding people to work with. Bit of a time zone issue for us, they are in Israel but their regular support is open when we need them. Big high level issues like getting our trial extended when we were testing it sometimes took overnight. But really, overnight is no big deal. From: justino garcia [mailto:[email protected]] Sent: Monday, October 03, 2011 1:08 PM To: NT System Admin Issues Subject: Re: Ticket System: Recommendations, Blackberry App Ticket Support Does SysAid include a knowledge, so for example a tech resolved a OUTLOOK issue, we can look at the knowledge base in the future, to help support troubleshoot other users with same issues, or problems, or that user himself. On Mon, Oct 3, 2011 at 1:02 PM, Kennedy, Jim <[email protected]<mailto:[email protected]>> wrote: Very happy with SysAid here. They have apps for BB, Droids and Iphones. However, we have no experience using those apps we still just use the web based part of it. From: justino garcia [mailto:[email protected]<mailto:[email protected]>] Sent: Monday, October 03, 2011 1:01 PM To: NT System Admin Issues Subject: Ticket System: Recommendations, Blackberry App Ticket Support Anyone using http://www.webhelpdesk.com/index.html, currently? How is your experience been from tech side, if you have used it? Does It offer good Knowledge Base? Anyone Recommend any other Ticket System, that include a knowledge base, supports blackberries (for Help Desk Tech, to open and close tickets), ? Also if they support importing or moving over our current track it database to X system. Anything beside track it, as it our current system and I am looking to move away from it. Recommendations Thanks -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
