Try HelpSpot at http://www.helpspot.com/
________________________________ De : Roger Wright [mailto:[email protected]] Envoyé : 3 octobre 2011 13:33 À : NT System Admin Issues Objet : Re: Ticket System: Recommendations, Blackberry App Ticket Support Take a look at http://www.revelationhelpdesk.com. This was the most complete free system I could find. I have their free Cloud edition configured and it includes a knowledgebase. Though we haven't fully implemented it yet. the system is pretty easy for users and techs. Roger Wright ___ "Camping is nature's way of promoting the motel business." - Dave Barry On Mon, Oct 3, 2011 at 1:00 PM, justino garcia <[email protected]> wrote: Anyone using http://www.webhelpdesk.com/index.html, currently? How is your experience been from tech side, if you have used it? Does It offer good Knowledge Base? Anyone Recommend any other Ticket System, that include a knowledge base, supports blackberries (for Help Desk Tech, to open and close tickets), ? Also if they support importing or moving over our current track it database to X system. Anything beside track it, as it our current system and I am looking to move away from it. Recommendations Thanks -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
