Shoretel is the the phone system we're using. Pros:
* Very easy to use. * Works great for windows environments. * Has good support for mass deployment of analog phones (which some do not, and we use a lot of). * Can be used as your intercom (Using IP phones). * Support has been good for us. * Outlook integration (We don't use this, but it's there.) Cons: * Windows Centric (There is now a web based client which is a big improvement in this front). * Serious product lock-in: ** Their switches will only work with Shoretel. ** Their IP phones will only work with Shoretel. ** They license you per extension, and those licenses cannot be refunded/transferred. ** SIP phones do work, for an additional fee. * "Optional" support is not so optional. It is also primarily through your vendor, not Shoretel. * Not cheap. I hope this helps. --Matt Ross Ephrata School District ----- Original Message ----- From: Paul Hutchings [mailto:[email protected]] To: NT System Admin Issues [mailto:[email protected]] Sent: Wed, 09 Nov 2011 07:14:01 -0800 Subject: ShoreTel > Anyone here using Shoretel for their phone system? > > From what we've seen so far we're confident they're a good fit both in terms > of features and architecture, and (most importantly IMO) the client software > appears to be pretty good to use. > > Any tales (on or off list) of how they have performed would be appreciated. > > Thanks, > Paul > > -- > MIRA Ltd > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England > Registered in England and Wales No. 402570 > VAT Registration GB 100 1464 84 > > The contents of this e-mail are confidential and are solely for the use of > the intended recipient. If you receive this e-mail in error, please delete > it and notify us either by e-mail, telephone or fax. You should not copy, > forward or otherwise disclose the content of the e-mail as this is > prohibited. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
