Thanks Matt that helps and awful lot as it's the nitty gritty that tends to get overlooked.
I would be interested in hearing of any licensing gotchas or things to be aware of. Which vendors switches are you using? I'm not as involved in the financial side of this, I'm coming at this more from the technical side (I currently have zero knowledge of phone systems but obvious once you move from a monolithic analogue system to an IP system it starts to merge with network/server stuff). Thanks again, Paul ________________________________________ From: Matthew W. Ross [[email protected]] Sent: 09 November 2011 4:48 PM To: NT System Admin Issues Subject: Re: ShoreTel Shoretel is the the phone system we're using. Pros: * Very easy to use. * Works great for windows environments. * Has good support for mass deployment of analog phones (which some do not, and we use a lot of). * Can be used as your intercom (Using IP phones). * Support has been good for us. * Outlook integration (We don't use this, but it's there.) Cons: * Windows Centric (There is now a web based client which is a big improvement in this front). * Serious product lock-in: ** Their switches will only work with Shoretel. ** Their IP phones will only work with Shoretel. ** They license you per extension, and those licenses cannot be refunded/transferred. ** SIP phones do work, for an additional fee. * "Optional" support is not so optional. It is also primarily through your vendor, not Shoretel. * Not cheap. I hope this helps. --Matt Ross Ephrata School District ----- Original Message ----- From: Paul Hutchings [mailto:[email protected]] To: NT System Admin Issues [mailto:[email protected]] Sent: Wed, 09 Nov 2011 07:14:01 -0800 Subject: ShoreTel > Anyone here using Shoretel for their phone system? > > From what we've seen so far we're confident they're a good fit both in terms > of features and architecture, and (most importantly IMO) the client software > appears to be pretty good to use. > > Any tales (on or off list) of how they have performed would be appreciated. > > Thanks, > Paul > > -- > MIRA Ltd > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England > Registered in England and Wales No. 402570 > VAT Registration GB 100 1464 84 > > The contents of this e-mail are confidential and are solely for the use of > the intended recipient. If you receive this e-mail in error, please delete > it and notify us either by e-mail, telephone or fax. You should not copy, > forward or otherwise disclose the content of the e-mail as this is > prohibited. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
