On your 'I doubt most of my users will use it" thought, wanna bet that will change? Fast. At its heart, it is a communications product and so many people want to communicate. People will grow very rapidly into using it. Years ago, our initial deployment of LCS2005sp1 as 'just a test' of 50 users was 100 before I had even deployed it.
Some random notes and memories on user experience follows... - some managers use it to eye ball employee presence, remind them during deployment it's a 'communications tool', not a job tracking tool. These types of manager were never my favorite to work with. - some want it to do 'broadcast announcements', but the way it works anything more then one to one is a 'conference' and users most 'opt in' or the invite fails - Some users think it's a threat / interuption and refuse to launch it unless mandated - Some users always set their status as away. When you are rolling it out the first time spend some time thinking about your companies culture and how you would like to see it used/evolve. You can't control it but you can give it initial direction and it will tend to stay near that path. Microsoft has/had some very useful 'IM Courtesy templates' available. Get them and customize them to your needs. Deploy them with the client to your customers. One/two pages. Have softcopies on any intranet site you have for the new hires. One of our Support Centers fears were that people would try and bypass the phone queue with direct IMs to staff. We sat with their managers and suggested they look at their existing rules on call processing and then just extend their training to have template responces to people who do this so that everyone ahs the same standardize response to their customer base. Steven Peck http://www.blkmtn.org On Tue, Jan 24, 2012 at 1:42 PM, Steve Ens <[email protected]> wrote: > THanks for the info Michael! Lots of research yet to do. > > > On Tue, Jan 24, 2012 at 3:27 PM, Michael B. Smith > <[email protected]>wrote: > >> Exchange Online uses ADFS. I would presume that Lync Online does the >> same. I’ve never set up a hybrid deployment of Lync though, to be certain. >> **** >> >> ** ** >> >> Regards,**** >> >> ** ** >> >> Michael B. Smith**** >> >> Consultant and Exchange MVP**** >> >> http://TheEssentialExchange.com**** >> >> ** ** >> >> *From:* Steve Ens [mailto:[email protected]] >> *Sent:* Tuesday, January 24, 2012 4:10 PM >> >> *To:* NT System Admin Issues >> *Subject:* Re: Lync**** >> >> ** ** >> >> Yeah, I've done some reading this afternoon and it looks pretty involved. >> I see that there is a hosted version as well (pay per month). Any idea of >> how that integrates with ones' domain?**** >> >> On Tue, Jan 24, 2012 at 2:53 PM, Michael B. Smith <[email protected]> >> wrote:**** >> >> You probably should spend a couple of weeks in planning and another week >> or so in the lab before you do anything in the “real world”. Namespace and >> IP address and port and firewall planning are all a PITA.**** >> >> **** >> >> I’ve done Lync deployments several times, but it’s a pretty detail >> oriented task. I prefer to leave it to experts.**** >> >> **** >> >> Regards,**** >> >> **** >> >> Michael B. Smith**** >> >> Consultant and Exchange MVP**** >> >> http://TheEssentialExchange.com**** >> >> **** >> >> *From:* Steve Ens [mailto:[email protected]] >> *Sent:* Tuesday, January 24, 2012 3:41 PM**** >> >> >> *To:* NT System Admin Issues**** >> >> *Subject:* Re: Lync**** >> >> **** >> >> I'm interested in the conferencing, messaging, and presence for now. >> Perhaps integration with voice down the road. I've got under 150 users at >> this point. And I'd guess that probably less than half would actually >> "use" it for meetings and chat.**** >> >> On Tue, Jan 24, 2012 at 1:58 PM, Michael B. Smith <[email protected]> >> wrote:**** >> >> How many users and what pieces of Lync are you intending to use?**** >> >> **** >> >> Regards,**** >> >> **** >> >> Michael B. Smith**** >> >> Consultant and Exchange MVP**** >> >> http://TheEssentialExchange.com**** >> >> **** >> >> *From:* Steve Ens [mailto:[email protected]] >> *Sent:* Tuesday, January 24, 2012 2:34 PM >> *To:* NT System Admin Issues >> *Subject:* Lync**** >> >> **** >> >> I'm starting to plan for a Lync installation here, and a consultant gave >> me a quote of almost $20K for planning and implementation (no hardware or >> licensing included). I'm sensing that is way overkill. I figure with a >> little research it will integrate fairly simply with my AD and Exchange >> installs. I'd like to go with a single server setup, any gotchas, caveats >> or real life experience anyone can share?**** >> >> Thanks**** >> >> Steve**** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin**** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin**** >> >> **** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin**** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin**** >> >> ** ** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin**** >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
