I have never call HP for any support on printers. There is no more than 7-8 major components with most LJ printers. I always thought they would tell me to take back to where I purchased it. Here is one site I rely on for a lot of issues I have encountered with printers in my work place or at home.
www.fixyourownprinter.com -Z.V. -----Original Message----- From: Ben Scott [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 30, 2008 12:47 PM To: NT System Admin Issues Subject: Re: Printer brand recommendations Aggregate reply to multiple people. On Jan 30, 2008 12:10 AM, Martin Blackstone <[EMAIL PROTECTED]> wrote: > I still like HP cause it's easy to find local service and you can get parts > and toner pretty much anywhere. HP's hardware quality is still good. Local repair isn't the issue. It's that technical support has been absolutely horrible. And I mean *horrible*. By far the worst in recent memory. And I spend a lot of time on tech calls. They can't communicate in English, they don't listen to what I say, they tell me brand new products are out-of-warranty, they put me on hold for an hour plus, they read scripted answers that don't apply, they tell me the product can't do what the manual says it can do, they need me to look up information on their own web site for them, they send me copies of MSKB articles I originally referred them to, I could go on and on. I don't know whether to laugh or cry. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
