Aggregate reply to multiple people. On Jan 30, 2008 12:10 AM, Martin Blackstone <[EMAIL PROTECTED]> wrote: > I still like HP cause it's easy to find local service and you can get parts > and toner pretty much anywhere.
HP's hardware quality is still good. Local repair isn't the issue. It's that technical support has been absolutely horrible. And I mean *horrible*. By far the worst in recent memory. And I spend a lot of time on tech calls. They can't communicate in English, they don't listen to what I say, they tell me brand new products are out-of-warranty, they put me on hold for an hour plus, they read scripted answers that don't apply, they tell me the product can't do what the manual says it can do, they need me to look up information on their own web site for them, they send me copies of MSKB articles I originally referred them to, I could go on and on. I don't know whether to laugh or cry. On Jan 30, 2008 12:10 AM, Martin Blackstone <[EMAIL PROTECTED]> wrote: > As for AIO and Ink Jets, I think they are all crap in the workplace. People > overuse them way too much. I largely agree, but at the same time, there's a demand from the bigwigs for such. And ignoring the ego issues, it's not even all that unreasonable. So they want their own device. It's going to be very light use -- not an overuse situation. Their priority is small size. They don't care about price so much, they just don't want a giant Konica copy machine in their office. Or three different machines that each get used twice a month. On Jan 30, 2008 12:25 AM, Sam Cayze <[EMAIL PROTECTED]> wrote: > Been using them [Dell printers] for 4+ years. > Never had a software issue. I actually have evaluated a Dell 1720dn about six months ago. We had an issue where printing preference defaults would not propagate properly from the server to the clients. This was an issue since the whole reason we bought that model was for multiple trays for different media. Dell tech support said the only fix was to manually tweak the settings for every user on every workstation using the printer. No fix available or planned. (Service tag BKDSTB1; tech support case 167931218.) So we returned that model to Dell and bought an HP P2015x. Still, at this point, I might be willing to give Dell another shot. On Jan 30, 2008 10:07 AM, Za Vue <[EMAIL PROTECTED]> wrote: > Dell printers may be cheaper but they will get you on toner prices and I do > not know who will service them where we are. For the Dell 1720dn vs the HP P2015x, the cost-per-page was actually cheaper for Dell vs the HP (assuming the yield specs are honest). -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
