On Jan 30, 2008 12:55 PM, Za Vue <[EMAIL PROTECTED]> wrote: > I have never call HP for any support on printers. There is no more than 7-8 > major components with most LJ printers.
If it's a mechanical breakdown, sure. Not all problems are like that. This month it's been: 1. Ghosting on a color laser printer. It turned out to be a bad toner cartridge, but HP was no help in figuring that out, and neither was the local service shop. (They recommended replacing the fuser, for $250.) And then HP wouldn't honor the supposed warranty on their Genuine HP better-because-they-say-so printer cartridge. Why am I buying Genuine HP if HP won't stand behind it any more than they stand by somebody's knock-off? 2. Truncated pages. Turned out to be Microsoft Word was not honoring the printable area metric from the driver for page borders. It only showed up on this one new printer model, so I thought it was the printer at first. So it ended up being more of an MS Word problem then an HP problem, but I had to figure that out on my own. The HP support was just an exercise in frustration. (This was the case where they sent me a link to the same MSKB article I had already referred them to, among other stupidities.) 3. On that AIO I mentioned, the scanner software keeps insisting the scanner cannot be found. Ticket is still open from yesterday. The battery in the phone I was using went dead after 30 minutes on hold waiting for a rep who knew what a network was. It's just chance that I had three issues like this in one month, but each support case has been absolutely horrible. -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
