Don't remember exactly, I wasn't involved in the decision to purchase it... It's not cheap, by any means though - and you have to license each Support Rep if I remember correctly.
________________________________ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:16 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software HelpStar looks nice, loads of features. Any idea how much they want for it? Thanks, Neil From: Christopher Boggs [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:04 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar also.... Can update tickets via email, has a web interface, as well as client software for the support staff if needed. Our HR dept. also uses it to notify us of new hires/terminations so we know immediately what is going on, and child requests are automatically created and sent to specific queues to be processed. It's pretty powerful, honestly. cb ________________________________ From: Domingue, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:50 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software We use HelpStar here and it seems to do a pretty good job. http://www.helpstar.com/ From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 10:47 AM To: NT System Admin Issues Subject: Help Desk/Trouble Ticket software We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice. I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil MISSION STATEMENT: The MISSION of THE SCHUMACHER GROUP is to provide continuously improving quality health care to all patients in a cost effective manner and to maintain the highest ethical standards by upholding the patients' rights and treating them with dignity and respect. CONFIDENTIALITY NOTICE This e-mail transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
