Those of you using the Web+Center will is install in a VM and does it need access to AD to work?
Jon On Wed, May 7, 2008 at 1:13 PM, Christopher Boggs <[EMAIL PROTECTED]> wrote: > Helpstar does exactly that. It processes the mail coming to the helstar > address and the parses the ticket # out of the subject, and adds the > body of the text to the ticket in the database. So you can pretty much > immediately see it in the web interface, etc... all you have to do is > reply to the ticket update. I think you have to start the ticket at the > web interface though, but any updates can be done via email. > > cb > -----Original Message----- > From: Tigran K [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 07, 2008 11:59 AM > To: NT System Admin Issues > Subject: Re: Help Desk/Trouble Ticket software > > I would love a help desk software that is based on email. Don't get me > wrong I want the database backend to keep track of everything but why > do I have to leave email to look at a ticket then respond to it within > the ticketing web/client interface. Can I just get the ticket via > email and reply to it via email and have the ticketing system keep > track of it. Say every email back and forth between me and the > customer is CCed to the ticketing system. > > Anybody know of a system like that? > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
