I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system.
Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
