Take a look at Request Tracker (RT) from Best Practical. It's open source, extremely mature, and well supported.
http://bestpractical.com/rt/ The one downside? It installs on *nix (including OSX) but not Windows, though clients can be any platform with a browser and an email client. Kurt On Wed, May 7, 2008 at 8:46 AM, Neil Standley <[EMAIL PROTECTED]> wrote: > > > > > We are looking for new helpdesk/trouble ticket software. We'd like to be > able to plugin to MS SQL, auto create/update tickets via email submission > and also via web interface. Allowing users to view the status of a ticket > would be a plus as well. It doesn't need to have all the bells and > whistles, but customizable would be nice. > > > > I've looked at a few but haven't really been too impressed so I'm turning to > the collective experience of the group. > > Any recommendations and feedback are greatly appreciated. > > > > Thanks, > > Neil > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
