Helpstar does exactly that. It processes the mail coming to the helstar address and the parses the ticket # out of the subject, and adds the body of the text to the ticket in the database. So you can pretty much immediately see it in the web interface, etc... all you have to do is reply to the ticket update. I think you have to start the ticket at the web interface though, but any updates can be done via email.
cb -----Original Message----- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:59 AM To: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
