I'm also curious as to how you knew the PC was about to crash. Our indication of an individual PC crashing is when the user calls to report it. We've got some 1200+ PCs to manage though.
I'm kind of on the fence on the whole policy issue though. We have the same policy stating admins are not to remotely administer any "users" PC without their prior knowledge. The policy is there for confidentiallity purposes (user may be working on something we're not supposed to see). However, preventing potential loss of data should be greeted with thanks, not an a$$ chewing. - Sean On 6/5/08, Troy Meyer <[EMAIL PROTECTED]> wrote: > > Steve if you can see crashes before they occur remotely you need to be > making more money. > > > > Perhaps Qwest will hire you, we have had some outages on our circuit this > quarter and it has been a big PITA. > > > > Seriously though, not knowing the entire situation and what is going on, > this sounds like an education issue for the boss and the users. Does the > boss want to except the loss of productivity, if so, you have to let it go > (or find another place to work). Most cases we aren't management and policy > setters for privacy type concerns and so if you cant follow what is > documented before you, find a place where it isn't an issue (from someone > who has left because of bad management policies) > > > > BTW Why are they working on stuff all day that can disappear with one > crash? Please tell me they save intermittently > > > > -troy > > > > > > > > *From:* Steve Kelsay [mailto:[EMAIL PROTECTED] > *Sent:* Thursday, June 05, 2008 4:27 PM > *To:* NT System Admin Issues > *Subject:* General question - Logging onto a user's computer > > > > I just got reamed for preventing a crash. It irked me, so let me know what > you think, or what your policy is. > > > > Management simply said "It is not acceptable to log into someone else's > computer without their consent." Period. > > > > If you see a situation where a crash is about to occur, do you just watch > because you are trying to identify who is actually using that workstation at > that moment and try to contact them, or do you remote in, displaying a > "Netmgr x has remotely connected to your pc" alert box, and resolve the > issue before they crash and lose a day's work? > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
