I just gave up on our standard rep and have decided to go with our Premier Rep available through our association. I asked him a question about a encrypted usb memory keys, and I had 4 minutes of silence from him, no acknowledgement of my question, and then continued on as if I hadn't asked anything. When he does figure out what I am trying to tell him, he gets the quotes wrong.
He's done. On Wed, Jul 16, 2008 at 3:08 PM, Sam Cayze <[EMAIL PROTECTED]> wrote: > Ok, just logged in to Dell to check my recent orders... YIKES!!!! > > 5 Laptops > > 2 Desktops > > The order was supposed to look like: > > 10 Laptops > > 1 Desktop! > > > > She will have some 'splaining to do! > > > > *From:* Jim Majorowicz [mailto:[EMAIL PROTECTED] > *Sent:* Monday, July 14, 2008 12:06 PM > > *To:* NT System Admin Issues > *Subject:* RE: Rant: Incorrect quotes from vendors > > > > This was basically what I was getting at. Plus, I've noticed that the good > reps at Dell seem to know who the other good reps are… > > > > *From:* Tim Vander Kooi [mailto:[EMAIL PROTECTED] > *Sent:* Monday, July 14, 2008 8:38 AM > *To:* NT System Admin Issues > *Subject:* RE: Rant: Incorrect quotes from vendors > > > > Dell reps don't have to be a revolving door. If you get one that is bad, > let their manager know (they should have their manager's information in the > signature of their email) and inform them that you want a new rep. If you > have a great one by all means tell their manager (and possibly even mention > the fact that your continued business with Dell hinges on them remaining > your rep). We have had the same rep with Dell for over 3 years now, after 2 > years of REALLY bad reps, and he is awesome. It does require you to be > somewhat proactive in the process though, if you sit back and wait for a > good rep to fall in your lap then you will indeed end up on the "bad rep > merry-go-round", but that is true of any vendor. > > Tim > > > > *From:* Tom Miller [mailto:[EMAIL PROTECTED] > *Sent:* Sunday, July 13, 2008 8:38 PM > *To:* NT System Admin Issues > *Subject:* RE: Rant: Incorrect quotes from vendors > > > > I rarely have that problem with Dell. But then again I save quotes I've > used in the past and send them along with a re-quote and tell them to > reference the attached quote. > > > > I've been trying to get some HP pricing for workstations, and here I work > through a local reseller for a decent discount. Last quote I had for a PC > included 512 MB of memory for Windows Vista business edition. Hellooooooo? > We had a good laugh about that one. > > > > I agree that sales reps at Dell are a revolving door. I think my agency > has been through 6 or so in the last four years. Must be a crappy > position. Hence my sending the quote for reference. I think my current > Dell rep is named Shemp. The previous were Moe, Larry and Curley. > > > > Tom > > >>> "Bob Fronk" <[EMAIL PROTECTED]> 7/13/2008 2:07 PM >>> > > You must have the same Dell rep I have ! > > > > Bob Fronk > > [EMAIL PROTECTED] <[EMAIL PROTECTED]> > > > > > > > > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] > *Sent:* Friday, July 11, 2008 4:40 PM > *To:* NT System Admin Issues > *Subject:* OT: Rant: Incorrect quotes from vendors > > > > <RANT> > > Sorry just wanted to vent. > > For some reason it seems that none of the vendors we deal with can get a > quote correct. Not once, never. We primarily deal with Dell, both US and > Canada. We also use HP and have multiple lease vendors. None of them ever > get a quote right the first time. For example if I send them something > like this: > > Please give me a quote for (2) PowerEdge 1950 servers with the following: > > > > (2) Dual Core 3.0GHz Xeon Processors > 8GB RAM > (2) 146GB Hard drives (RAID 1) > DRAC 5/I card > (2) Emulex LPe11002-E HBA adapters (A1663181) > Gold Support > NetIQ AppManager > NetIQ AppManager Maintenance > PowerPath licenses > Windows 2003 Server Enterprise > > I will get back a quote that might have 4G RAM instead of 8. Or no DRAC > card, or have the wrong quantity of HBA cards. Every time it happens we > bring it to the attention of our account executive and they swear they will > resolve the issue. They don't. Then 2 months later the account executive is > replaced or has moved on and a new one comes on board, or the person that > generates the quotes leaves the company. I would just love to have a simple > quote done correctly the first time. > > </RANT> > > Chris Bodnar > > Sr. Windows Systems Engineer > > Swiftwater, PA > > X3522 > > This communication, including any attachments, is intended solely for the > use of the addressee and may contain information which is privileged, > confidential, exempt from disclosure under applicable law or subject to > copyright. If you are not an intended recipient, any use, disclosure, > distribution, reproduction, review or copying is unauthorized and may be > unlawful. If you have received this transmission in error, please notify the > sender immediately. Thank you. > > Cette communication,y compris les pieces jointes, est reservee a l'usage > exclusif du destinataire et peut contenir des informations privilegiees, > confidentielles, exemptees de divulgation selon la loi ou protegees par les > droits de publication. Si vous n'etes pas un destinataire, toute > utilisation, divulgation, distribution, reproduction, examen ou copie est > non-autorisee et peut etre illegale. Si vous avez recu cette communication > par erreur, veuillez aviser l'expediteur immediatement. Merci. > > > > > > > > > > > > > > Confidentiality Notice: This e-mail message, including attachments, is for > the sole use of the intended recipient(s) and may contain confidential and > privileged information. Any unauthorized review, use, disclosure, or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
