I don't know, I think you can look at Heat. Just don't buy it. Because of the licensing, many of us have to use the java client version. I have many times done updates to a ticket that were never reflected in database later. If you had the fat client then it would work, but those aren't really cheap.
Steven On Thu, Feb 26, 2009 at 7:54 AM, Tony Patton <[email protected]> wrote: > > We used Heat until about a year ago, think each client license was €1,000 or > €10,000, can't remember off-hand how many 0's there were. > We had to use a botched-up web interface where we could only take a call or > close it. > > We now use InfraEnterprise, which I think is about 3000 a license. > A lot easier to use, with more features, but still some niggles. > > Regards > > Tony Patton > Desktop Operations Cavan > Ext 8078 > Direct Dial 049 435 2878 > email: [email protected] > > > Sherry Abercrombie <[email protected]> > > 26/02/2009 15:38 > > Please respond to > "NT System Admin Issues" <[email protected]> > To > "NT System Admin Issues" <[email protected]> > cc > Subject > Re: Help Desk Software > > > > > Don't look at Heat. Not cheap, and I don't like it. > > On Thu, Feb 26, 2009 at 9:35 AM, Todd Arnett <[email protected]> wrote: > We are currently evaluating different help desk software. Just curious what > everyone here is using or suggests? We are looking for something preferably > free or low budget. Thanks in advance for any suggestions! > > > > Thanks, > > > > Todd Arnett > > IT System Administrator > > Lastar Inc. > > 937.224.0639 x338 > > www.lastar.com > > > > > > > > > > > > -- > Sherry Abercrombie > > "Any sufficiently advanced technology is indistinguishable from magic." > Arthur C. Clarke > > > > > > ==================================================================== > http://www.quinn-insurance.com > > This e-mail is intended only for the addressee named above. The contents > should not be copied nor disclosed to any other person. Any views or > opinions expressed are solely those of the sender and > do not necessarily represent those of QUINN-Insurance, unless otherwise > specifically stated . As internet communications are not secure, > QUINN-Insurance is not responsible for the contents of this message nor > responsible for any change made to this message after it was sent by the > original sender. Although virus scanning is used on all inbound and > outbound e-mail, we advise you to carry out your own virus check before > opening any attachment. We cannot accept liability for any damage sustained > as a result of any software viruses. > > ==================================================================== > > QUINN-Life Direct Limited is regulated by the Financial Regulator. > QUINN-Insurance Limited is regulated by the Financial Regulator and > regulated by the Financial Services Authority for the conduct of UK > business. > > ==================================================================== > > QUINN-Life Direct Limited is registered in Ireland, registration number > 292374 and is a private company limited by shares. > QUINN-Insurance Limited is registered in Ireland, registration number > 240768 and is a private company limited by shares. > Both companies have their head office at Dublin Road, Cavan, Co. Cavan. > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
