Have thought about setting up a sharepoint site that users can go to for the common issues that they would be able to resolve before calling me. The best is when you ask if the user has restarted their computer and they go off on why you need to stop asking them if they have or not.
---_______________________________ Cameron Cooper IT Director - CompTIA A+ Certified Aurico Reports, Inc Phone: 847-890-4021 Fax: 847-255-1896 [email protected] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
