I am trying very hard to move our help desk to sharepoint. That template impresses me as a place to start but it has a long way to go before it is an actual solution for a larger multi person IT Department. Coras Works has a really nice out of the box sharepoint help desk system, but I think it is big bucks. I am in the process of contacting them.
From: Jon Harris [mailto:[email protected]] Sent: Thursday, February 26, 2009 12:36 PM To: NT System Admin Issues Subject: Re: Help Desk Software That template or one like it has been there for years. I know when I first looked at WSS 2 and then 3 it was there but whether it was 3 or 2 I can't now remember. Jon On Thu, Feb 26, 2009 at 12:23 PM, John Hornbuckle <[email protected]<mailto:[email protected]>> wrote: Some time back, I had heard that MS was working on a full-fledged helpdesk product. I was hoping to see that developed, since we're a Microsoft shop and their ed pricing is so cheap. But I haven't heard anything on it in a while, so maybe it went away or turned into the template. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us<http://www.taylor.k12.fl.us/> -----Original Message----- From: Troy Meyer [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, February 26, 2009 11:59 AM To: NT System Admin Issues Subject: RE: Help Desk Software Just a followup, MSFT released a free call center and help desk template for WSS/MOSS. We don't use it, but it wouldn't be a bad way to get a free ticketing and knowledge base system setup. Google "fab 40 templates" -troy ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
