+100 for TeamViewer, love it, nothing to install for the end user, just point them to the teamviewer website and away they go.
-1 for CrossLoop, at least here, performance wasn't great and always getting disconnected, could be down to crappy irish dsl speeds Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: [email protected] Lee Douglas <[email protected]> 14/08/2009 20:23 Please respond to "NT System Admin Issues" <[email protected]> To "NT System Admin Issues" <[email protected]> cc Subject Re: Recommendations for remote control program for home support? Teamviewer works fine for home use. It's a bit sluggish compared to LogMeIn. Not quite as good a rendering of the desktop either, but not that noticeable. The nice thing about TeamViewer is that the person being helped has the comfort of knowing that you can't (under normal circumstances) get to their computer until they invite you. I've only ever tried either one over DSL or Cable. HTH! On Fri, Aug 14, 2009 at 3:13 PM, Richard Stovall < [email protected]> wrote: Gotoassist express is great. No permanent client install, etc., but it's waaaayyyy too expensive for non-paid support. Folks here have mentioned teamviewer in the past but I've never used it. I like logmein free, but the having to have a client installed is a pain for one-off use. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Friday, August 14, 2009 3:08 PM To: NT System Admin Issues Subject: Recommendations for remote control program for home support? I'm interested in what the list recommends as a remote control program to use, to provide support in a home environment (i.e., if I want to connect to my friend's PC, and see exactly what's going, and so that she can watch, observe,learn .. and then totally forget, until the next time she calls me to connect in and fix it ...) Here at work we like Intel LANDesk, which obviously I can't use. I could just RDP into her WinXP machine, but then she wouldn't be able to watch (a pre-requisite). I've used UltraVNC before, and while it works wonderfully, it's just too slow to do a lot useful. So what are the recommendations? I can search out a list; I want to know what you guys do to help out someone remotely. I don't mind paying, but being frugal while still getting quality is something to shoot for. :-) LogMeIn Free? the old standby, pcAnywhere? (do they even still make that?) Something else? Cable connection speeds, at both ends. Thanks -- Michael Leone Network Administrator, ISM Philadelphia Housing Authority 2500 Jackson St Philadelphia, PA 19145 Tel: 215-684-4180 Cell: 215-252-0143 <mailto:[email protected]> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ==================================================================== http://www.quinn-insurance.com This e-mail is intended only for the addressee named above. The contents should not be copied nor disclosed to any other person. Any views or opinions expressed are solely those of the sender and do not necessarily represent those of QUINN-Insurance, unless otherwise specifically stated . As internet communications are not secure, QUINN-Insurance is not responsible for the contents of this message nor responsible for any change made to this message after it was sent by the original sender. Although virus scanning is used on all inbound and outbound e-mail, we advise you to carry out your own virus check before opening any attachment. We cannot accept liability for any damage sustained as a result of any software viruses. ==================================================================== QUINN-Life Direct Limited is regulated by the Financial Regulator. QUINN-Insurance Limited is regulated by the Financial Regulator and regulated by the Financial Services Authority for the conduct of UK business. ==================================================================== QUINN-Life Direct Limited is registered in Ireland, registration number 292374 and is a private company limited by shares. QUINN-Insurance Limited is registered in Ireland, registration number 240768 and is a private company limited by shares. Both companies have their head office at Dublin Road, Cavan, Co. Cavan. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
