If any of the add-ins you use rely on forms, deleting the frmcache.dat (I usually delete the contents of the FORMS directory entirely) can resolve a lot of weird issues.
%USERPROFILE%\Local Settings\Application Data\Microsoft\FORMS - Sean On Tue, Apr 6, 2010 at 10:59 AM, Orland, Kathleen <[email protected]>wrote: > frmcache.dat > the SRS file > extend.dat > outcmd.dat > > ----- Original Message ----- > *From:* Erik Goldoff <[email protected]> > *To:* NT System Admin Issues <[email protected]> > *Sent:* Tuesday, April 06, 2010 2:50 PM > *Subject:* Re: Outlook strangeness > > there are a few other similar files to delete, but I don't have a list > handy and about to head to a meeting. I'll try to forward a few notes when > I'm free again. > > On Tue, Apr 6, 2010 at 2:28 PM, John Aldrich < > [email protected]> wrote: > >> Does not appear to have solved the problem. I renamed her “extend.dat” >> to “extend.tad” (rather than delete it, in case it was needed or I had the >> wrong extend.dat) and it still just comes up with the Outlook 2000 splash >> screen and hangs. L >> >> >> >> [image: John-Aldrich][image: Tile-Tools] >> >> >> >> *From:* Erik Goldoff [mailto:[email protected]] >> *Sent:* Tuesday, April 06, 2010 1:20 PM >> *To:* NT System Admin Issues >> *Subject:* Re: Outlook strangeness >> >> >> >> search for and delete the extend.dat file from her Application >> Data/Microsoft/Outlook under her profile folder in Documents and Settings. >> >> Then restart Outlook, it will recreate the extend.dat from information >> found in the registry. >> >> >> >> Anything uninstalled on her system in the last day or so ? >> >> On Tue, Apr 6, 2010 at 12:30 PM, John Aldrich < >> [email protected]> wrote: >> >> I have ONE user who’s having a problem with her Outlook 2000 today. For >> some strange reason, the ONLY way I can get it to start and open up is to >> start it in safe mode, i.e. “outlook.exe /safe”. That’s not an ideal >> situation, obviously. I’ve tried pretty much all the other command-line >> switches that seem to apply, including “/nopreview” and “/cleanprofile” but >> the only one that does anything at all is the “/safe” switch. >> >> >> >> Any clues as to what could be the problem? I can’t seem to find anything >> that might be causing this. The machine is running XP Pro SP3 and it was >> working fine yesterday, but today, for some reason, it just won’t work >> normally, and I’ve even had the user restart her computer. I’m just about >> out of options here… I created a shortcut on her desktop to outlook.exe in >> safe mode, so she’s working, but it’s a less than ideal situation. >> >> >> >> Thanks! >> >> >> >> [image: John-Aldrich][image: Tile-Tools] >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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