Thanks. I have to leave for one of our other locations in a few minutes, so I'll hopefully get your list overnight and be ready to work on it in the morning. J
John-AldrichTile-Tools From: Erik Goldoff [mailto:[email protected]] Sent: Tuesday, April 06, 2010 2:50 PM To: NT System Admin Issues Subject: Re: Outlook strangeness there are a few other similar files to delete, but I don't have a list handy and about to head to a meeting. I'll try to forward a few notes when I'm free again. On Tue, Apr 6, 2010 at 2:28 PM, John Aldrich <[email protected]> wrote: Does not appear to have solved the problem. I renamed her "extend.dat" to "extend.tad" (rather than delete it, in case it was needed or I had the wrong extend.dat) and it still just comes up with the Outlook 2000 splash screen and hangs. L John-AldrichTile-Tools From: Erik Goldoff [mailto:[email protected]] Sent: Tuesday, April 06, 2010 1:20 PM To: NT System Admin Issues Subject: Re: Outlook strangeness search for and delete the extend.dat file from her Application Data/Microsoft/Outlook under her profile folder in Documents and Settings. Then restart Outlook, it will recreate the extend.dat from information found in the registry. Anything uninstalled on her system in the last day or so ? On Tue, Apr 6, 2010 at 12:30 PM, John Aldrich <[email protected]> wrote: I have ONE user who's having a problem with her Outlook 2000 today. For some strange reason, the ONLY way I can get it to start and open up is to start it in safe mode, i.e. "outlook.exe /safe". That's not an ideal situation, obviously. I've tried pretty much all the other command-line switches that seem to apply, including "/nopreview" and "/cleanprofile" but the only one that does anything at all is the "/safe" switch. Any clues as to what could be the problem? I can't seem to find anything that might be causing this. The machine is running XP Pro SP3 and it was working fine yesterday, but today, for some reason, it just won't work normally, and I've even had the user restart her computer. I'm just about out of options here. I created a shortcut on her desktop to outlook.exe in safe mode, so she's working, but it's a less than ideal situation. Thanks! John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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