If the issue disappears when you shadow them, then the issue has to do
with something in their session. This usually is something stored in
the roaming profile (hku hive in the registry). In these cases I will
generally try recreating the roaming profile.
Sent from my iPhone
On Jun 10, 2010, at 4:13 AM, "James Rankin" <[email protected]>
wrote:
Got a few users with Windows CE clients connecting to Citrix XenApp
6 desktops who are experiencing keys sticking (mainly the Ctrl key,
but occasionally other ones) when in the Citrix session. I've
replaced the keyboards on multiple occasions and the error still
occurs. I've seen some Citrix forum articles referencing this, but
they all suggest upgrading to the 9.2 client, whereas these thin
clients are already on version 10. It's becoming a bit of a major
bugbear for the users - whacking the Ctrl key about fifteen times
gets rid of the issue for about ten minutes or so, but then it
simply occurs again. Interestingly, when I shadow their session, the
problem disappears, but as soon as I disconnect it manifests itself
again.
Long shot I know, but has anyone experienced this (or similar) issue
and found a solution?
TIA,
JRR
--
"On two occasions...I have been asked, 'Pray, Mr Babbage, if you put
into the machine wrong figures, will the right answers come out?' I
am not able rightly to apprehend the kind of confusion of ideas that
could provoke such a question."
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