Can you disable the hot key mapping in the Citrix client? Does it make a difference if the session is full screen vs in a seamless window?
Sent from my iPhone On Jun 10, 2010, at 7:55 AM, "James Rankin" <[email protected]> wrote: > I don't think that is the case, because when these users log on from > home everything works OK, and they are using the same roaming > profile (and I've already tried removing it, only to see the issue > reoccur). It is only when they are using the Windows CE client in a > non-shadowed state that it occurs. Obviously there are differences > in the Citrix clients they use as well - however, the thin clients > we have currently don't support anything above version 10, which is > a bit of a PITA. > > On 10 June 2010 13:50, Mike Tellson <[email protected]> > wrote: > If the issue disappears when you shadow them, then the issue has to > do with something in their session. This usually is something stored > in the roaming profile (hku hive in the registry). In these cases I > will generally try recreating the roaming profile. > > Sent from my iPhone > > > On Jun 10, 2010, at 4:13 AM, "James Rankin" <[email protected]> > wrote: > > Got a few users with Windows CE clients connecting to Citrix XenApp > 6 desktops who are experiencing keys sticking (mainly the Ctrl key, > but occasionally other ones) when in the Citrix session. I've > replaced the keyboards on multiple occasions and the error still > occurs. I've seen some Citrix forum articles referencing this, but > they all suggest upgrading to the 9.2 client, whereas these thin > clients are already on version 10. It's becoming a bit of a major > bugbear for the users - whacking the Ctrl key about fifteen times > gets rid of the issue for about ten minutes or so, but then it > simply occurs again. Interestingly, when I shadow their session, the > problem disappears, but as soon as I disconnect it manifests itself > again. > > Long shot I know, but has anyone experienced this (or similar) issue > and found a solution? > > TIA, > > > > JRR > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put > into the machine wrong figures, will the right answers come out?' I > am not able rightly to apprehend the kind of confusion of ideas that > could provoke such a question." > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put > into the machine wrong figures, will the right answers come out?' I > am not able rightly to apprehend the kind of confusion of ideas that > could provoke such a question." > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
