Will give it a try with these pointers, cheers. Unfortunately due to the intermittent and distributed nature of this problem, the testing trial/error process is very slow :-)
On 10 June 2010 14:00, Mike Tellson <[email protected]> wrote: > Can you disable the hot key mapping in the Citrix client? Does it make a > difference if the session is full screen vs in a seamless window? > > Sent from my iPhone > > On Jun 10, 2010, at 7:55 AM, "James Rankin" <[email protected]> wrote: > > I don't think that is the case, because when these users log on from home > everything works OK, and they are using the same roaming profile (and I've > already tried removing it, only to see the issue reoccur). It is only when > they are using the Windows CE client in a non-shadowed state that it occurs. > Obviously there are differences in the Citrix clients they use as well - > however, the thin clients we have currently don't support anything above > version 10, which is a bit of a PITA. > > On 10 June 2010 13:50, Mike Tellson < <[email protected]> > [email protected]> wrote: > >> If the issue disappears when you shadow them, then the issue has to do >> with something in their session. This usually is something stored in the >> roaming profile (hku hive in the registry). In these cases I will generally >> try recreating the roaming profile. >> >> Sent from my iPhone >> >> >> On Jun 10, 2010, at 4:13 AM, "James Rankin" < <[email protected]> >> [email protected]> wrote: >> >> Got a few users with Windows CE clients connecting to Citrix XenApp 6 >>> desktops who are experiencing keys sticking (mainly the Ctrl key, but >>> occasionally other ones) when in the Citrix session. I've replaced the >>> keyboards on multiple occasions and the error still occurs. I've seen some >>> Citrix forum articles referencing this, but they all suggest upgrading to >>> the 9.2 client, whereas these thin clients are already on version 10. It's >>> becoming a bit of a major bugbear for the users - whacking the Ctrl key >>> about fifteen times gets rid of the issue for about ten minutes or so, but >>> then it simply occurs again. Interestingly, when I shadow their session, the >>> problem disappears, but as soon as I disconnect it manifests itself again. >>> >>> Long shot I know, but has anyone experienced this (or similar) issue and >>> found a solution? >>> >>> TIA, >>> >>> >>> >>> JRR >>> >>> -- >>> "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into >>> the machine wrong figures, will the right answers come out?' I am not able >>> rightly to apprehend the kind of confusion of ideas that could provoke such >>> a question." >>> >>> >>> >>> >>> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> >> http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> > > > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into > the machine wrong figures, will the right answers come out?' I am not able > rightly to apprehend the kind of confusion of ideas that could provoke such > a question." > > > > > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
