I don't think that is the case, because when these users log on from home everything works OK, and they are using the same roaming profile (and I've already tried removing it, only to see the issue reoccur). It is only when they are using the Windows CE client in a non-shadowed state that it occurs. Obviously there are differences in the Citrix clients they use as well - however, the thin clients we have currently don't support anything above version 10, which is a bit of a PITA.
On 10 June 2010 13:50, Mike Tellson <[email protected]> wrote: > If the issue disappears when you shadow them, then the issue has to do with > something in their session. This usually is something stored in the roaming > profile (hku hive in the registry). In these cases I will generally try > recreating the roaming profile. > > Sent from my iPhone > > > On Jun 10, 2010, at 4:13 AM, "James Rankin" <[email protected]> wrote: > > Got a few users with Windows CE clients connecting to Citrix XenApp 6 >> desktops who are experiencing keys sticking (mainly the Ctrl key, but >> occasionally other ones) when in the Citrix session. I've replaced the >> keyboards on multiple occasions and the error still occurs. I've seen some >> Citrix forum articles referencing this, but they all suggest upgrading to >> the 9.2 client, whereas these thin clients are already on version 10. It's >> becoming a bit of a major bugbear for the users - whacking the Ctrl key >> about fifteen times gets rid of the issue for about ten minutes or so, but >> then it simply occurs again. Interestingly, when I shadow their session, the >> problem disappears, but as soon as I disconnect it manifests itself again. >> >> Long shot I know, but has anyone experienced this (or similar) issue and >> found a solution? >> >> TIA, >> >> >> >> JRR >> >> -- >> "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into >> the machine wrong figures, will the right answers come out?' I am not able >> rightly to apprehend the kind of confusion of ideas that could provoke such >> a question." >> >> >> >> >> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
