!!!! IF this is the case you have a definite route to trace... I would ensure that the chipset and/or USB controller drivers are the most current, test. After that, I would also consider imaging the laptop, flattening and testing with a clean OS install. (Restore the image if the result is the same.) After that, I'd check with the laptop manufacturer for a warranty replacement.
On Wed, Oct 6, 2010 at 9:42 AM, Nigel Parker <[email protected]>wrote: > Hi > its a HASP dongle > It works fine on other machines just problems on this particular laptop > > > Nigel Parker > > Systems Engineer > Ultraframe (UK) Ltd > Tel: 01200 452329 > Fax: 01200 452201 > Web: <www.ultraframe.com> > Email: <mailto:[email protected]<[email protected]> > > > > > ------------------------------ > *From:* Candee [mailto:[email protected]] > *Sent:* 06 October 2010 13:11 > > *To:* NT System Admin Issues > *Subject:* Re: Hardware installation problems > > Is the dongle on the HCL? > Does it work on another machine? > > > > On Wed, Oct 6, 2010 at 6:06 AM, Nigel Parker < > [email protected]> wrote: > >> We have a windows xp laptop this has a piece of software that needs a >> dongle >> I installed the usb dongle drivers and the software works ok >> >> After a reboot it seems the machine has lost the drivers for the usb >> dongle and tries to reinstall the device (this is still plugged into the >> same port it was installed on) >> >> I tried the other ports with the same problem >> Once the machine is rebooted it seems the machine has lost the drivers >> for the device >> >> Please help! Its driving me mad keep installing the drivers >> >> Nigel Parker >> >> Systems Engineer >> Ultraframe (UK) Ltd >> Tel: 01200 452329 >> Fax: 01200 452201 >> Web: <www.ultraframe.com> >> Email: <mailto:[email protected]> >> >> >> Please consider the environment before printing this e-mail >> >> The statements and opinions expressed in this email are my own and may not >> represent those of Ultraframe (UK) Ltd. >> This email is subject to copyright and the information contained in it is >> confidential and may be legally privileged. It is sent out only for intended >> recipient(s). Access to this email by anyone else is unauthorised. If you >> are not an intended recipient, any disclosure, copying, distribution or >> other use or any action taken or omitted to be taken in reliance on it, is >> prohibited and unlawful. >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > > Please consider the environment before printing this e-mail > > > The statements and opinions expressed in this email are my own and may not > represent those of Ultraframe (UK) Ltd. > > This email is subject to copyright and the information contained in it is > confidential and may be legally privileged. It is sent out only for intended > recipient(s). Access to this email by anyone else is unauthorised. If you are > not an intended recipient, any disclosure, copying, distribution or other use > or any action taken or omitted to be taken in reliance on it, is prohibited > and unlawful. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
