Unless you are really small, you should get a ticketing system. There are many out there. We use Help Star for tickets, purchasing, and project tracking. It's also good CYA since it's also a form of documentation (we make heavy use of memo fields). Tom
>>> "Shawn Everett" <[email protected]> 10/14/10 7:29 PM >>> Hi All, How do you guys handle internal department communication? Tracking customer requests, internal work loads, to do items, knowing who worked on what etc. We've been having a few internal problems lately with client/staff communication. Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
