Is Service Manager a stand-alone product?
Roger Wright ___ Life isn't like a box of chocolates. It's more like a jar of jalapenos: what you do today might burn your butt tomorrow. On Fri, Oct 15, 2010 at 1:57 PM, Ken Schaefer <[email protected]> wrote: > Service Manager is a (mid-level) Help Desk/Service Desk product, not a > software management product… > > > > It was, abortively, released to testers/EAs etc. in the past, but then > pulled due to various issues (functionality, integration, performance) etc. > > > > Cheers > > Ken > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Friday, 15 October 2010 11:40 PM > > *To:* NT System Admin Issues > *Subject:* RE: Communication > > > > What do you mean, it’s SMS with more stuff, and SMS has been around a long > time… > > > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > ------------------------------ > > *From:* Tim Vander Kooi [mailto:[email protected]] > *Sent:* Friday, October 15, 2010 8:08 AM > *To:* NT System Admin Issues > *Subject:* RE: Communication > > > > Does it still really count as v1 if it has been in development for 5 years? > J > > I think it might be on v3 or v4 by now, it’s just a matter of v1-3 being so > bad they were never released. > > Tim > > > > *From:* Brian Desmond [mailto:[email protected]] > *Sent:* Friday, October 15, 2010 1:56 AM > *To:* NT System Admin Issues > *Subject:* RE: Communication > > > > *I’ve been working with SCSM as well the past few months and I’ve been > pretty pleased with it, especially for a v1 product coming out of MS. It’s > one of those products that does a lot out of the box, but, if you can wrap > your head around the whole thing you can customize it to do nearly anything. > * > > * * > > *Thanks,* > > *Brian Desmond* > > *[email protected]* > > * * > > *c – 312.731.3132* > > * * > > *From:* James Rankin [mailto:[email protected]] > *Sent:* Thursday, October 14, 2010 11:16 PM > *To:* NT System Admin Issues > *Subject:* Re: Communication > > > > We've been using System Center Service Manager as our helpdesk / change > control / asset management / workflow solution of late. If you are familiar > with SCOM (or maybe even if you're not), it's quite easy to get it up and > running. I've been very impressed so far. Not sure if it's exactly what > you're after, but it does make a nice central point for tasks, work items - > and for keeping auditors fairly happy. > > On 15 October 2010 00:28, Shawn Everett <[email protected]> wrote: > > Hi All, > > How do you guys handle internal department communication? > > Tracking customer requests, internal work loads, to do items, knowing who > worked on what etc. > > We've been having a few internal problems lately with client/staff > communication. > > Shawn > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
