Service Manager is a (mid-level) Help Desk/Service Desk product, not a software management product...
It was, abortively, released to testers/EAs etc. in the past, but then pulled due to various issues (functionality, integration, performance) etc. Cheers Ken From: David Lum [mailto:[email protected]] Sent: Friday, 15 October 2010 11:40 PM To: NT System Admin Issues Subject: RE: Communication What do you mean, it's SMS with more stuff, and SMS has been around a long time... David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 ________________________________ From: Tim Vander Kooi [mailto:[email protected]] Sent: Friday, October 15, 2010 8:08 AM To: NT System Admin Issues Subject: RE: Communication Does it still really count as v1 if it has been in development for 5 years? :) I think it might be on v3 or v4 by now, it's just a matter of v1-3 being so bad they were never released. Tim From: Brian Desmond [mailto:[email protected]] Sent: Friday, October 15, 2010 1:56 AM To: NT System Admin Issues Subject: RE: Communication I've been working with SCSM as well the past few months and I've been pretty pleased with it, especially for a v1 product coming out of MS. It's one of those products that does a lot out of the box, but, if you can wrap your head around the whole thing you can customize it to do nearly anything. Thanks, Brian Desmond [email protected]<mailto:[email protected]> c - 312.731.3132 From: James Rankin [mailto:[email protected]] Sent: Thursday, October 14, 2010 11:16 PM To: NT System Admin Issues Subject: Re: Communication We've been using System Center Service Manager as our helpdesk / change control / asset management / workflow solution of late. If you are familiar with SCOM (or maybe even if you're not), it's quite easy to get it up and running. I've been very impressed so far. Not sure if it's exactly what you're after, but it does make a nice central point for tasks, work items - and for keeping auditors fairly happy. On 15 October 2010 00:28, Shawn Everett <[email protected]<mailto:[email protected]>> wrote: Hi All, How do you guys handle internal department communication? Tracking customer requests, internal work loads, to do items, knowing who worked on what etc. We've been having a few internal problems lately with client/staff communication. Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
