I got my job partially because I implemented a copy of Bugzilla into a ticketing system for our school district. We still use it and haven't found an alternative ticketing system, yet. It has saved us a ton of paperwork, as well as kept us very productive.
I don't know much about the current offerings but I'm sure you can find something that fits you needs. --Matt Ross Ephrata School District ----- Original Message ----- From: Tom Miller [mailto:[email protected]] To: NT System Admin Issues [mailto:[email protected]] Sent: Thu, 14 Oct 2010 17:07:08 -0700 Subject: Re: Communication > Unless you are really small, you should get a ticketing system. There are > many out there. We use Help Star for tickets, purchasing, and project > tracking. It's also good CYA since it's also a form of documentation (we > make heavy use of memo fields). > > Tom > > >>> "Shawn Everett" <[email protected]> 10/14/10 7:29 PM >>> > Hi All, > > How do you guys handle internal department communication? > > Tracking customer requests, internal work loads, to do items, knowing who > worked on what etc. > > We've been having a few internal problems lately with client/staff > communication. > > Shawn > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > Confidentiality Notice: This e-mail message, including attachments, is for > the sole use of the intended recipient(s) and may contain confidential and > privileged information. Any unauthorized review, use, disclosure, or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
