+1.

 

Not free by any means. But if you are already using  System Center Config
Manager and Operations Manager, it fits nicely.

 

Have to admit, System Center is actually one of the best products Microsoft
has developed.

 

From: James Rankin [mailto:[email protected]] 
Sent: Thursday, October 14, 2010 11:16 PM
To: NT System Admin Issues
Subject: Re: Communication

 

We've been using System Center Service Manager as our helpdesk / change
control / asset management / workflow solution of late. If you are familiar
with SCOM (or maybe even if you're not), it's quite easy to get it up and
running. I've been very impressed so far. Not sure if it's exactly what
you're after, but it does make a nice central point for tasks, work items -
and for keeping auditors fairly happy.

On 15 October 2010 00:28, Shawn Everett <[email protected]> wrote:

Hi All,

How do you guys handle internal department communication?

Tracking customer requests, internal work loads, to do items, knowing who
worked on what etc.

We've been having a few internal problems lately with client/staff
communication.

Shawn


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