An open source helpdesk system called Request Tracker. On Wed, May 25, 2011 at 07:31, Andrew S. Baker <[email protected]> wrote: > Um... What are you linking to? > > > > ASB (Professional Bio) > Harnessing the Advantages of Technology for the SMB market... > > > > > On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]> wrote: >> >> Free is my favorite price, if the product does what I want: >> >> http://www.bestpratical.com/rt >> >> Kurt >> >> On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]> >> wrote: >> > Hi all, >> > >> > >> > >> > I am currently going through a make v buy exercise on incident logging / >> > helpdesk software to ascertain which will be the most cost-effective. >> > >> > >> > >> > Are there any recommendations for a cheap helpdesk solution that will >> > enable >> > users to log calls via a web browser interface, will allow assignation >> > of >> > calls to various different resources i.e. Support Analysts and will also >> > allow the setting up of SLA’s and reporting of performance against those >> > SLA’s? >> > >> > >> > >> > Many thanks, >> > >> > Mark >> > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin
~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
