http://www.cape-it.de/products.html based on OTRS.
Cheers, Thomas
____ t.j. loeffler __________________________
swiss federal institute of technology
department of earth sciences
institute of geology
universitaetsstrasse 6, CAB E 10.4
8092 zurich, switzerland
+41 44 632 5696 phone
044 658 3311 Polyphone
______________________________________
__________ www.erdw.ethz.ch<http://www.erdw.ethz.ch/> ______________
From: Mark Robinson [mailto:[email protected]]
Sent: Wednesday, May 25, 2011 11:18 AM
To: NT System Admin Issues
Subject: Helpdesk software
Hi all,
I am currently going through a make v buy exercise on incident logging /
helpdesk software to ascertain which will be the most cost-effective.
Are there any recommendations for a cheap helpdesk solution that will enable
users to log calls via a web browser interface, will allow assignation of calls
to various different resources i.e. Support Analysts and will also allow the
setting up of SLA's and reporting of performance against those SLA's?
Many thanks,
Mark
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