You could try TSC2 from Servantix. Not free, but very inexpensive. I used it for a while at my last gig until we outsourced our Help Desk.
http://www.servantix.com/ <http://www.servantix.com/>HTH, Jonathan, A+, MCSA, MCSE On Wed, May 25, 2011 at 12:53 PM, Kurt Buff <[email protected]> wrote: > Fair enough. > > On Wed, May 25, 2011 at 09:45, Andrew S. Baker <[email protected]> wrote: > > Many things, including the horrid search and the way it handles emails > sent > > to the list. > > The dev team is fine with it -- partially, anyway, since they use TFS > > internally for their work items -- but for systems incident management it > is > > not so cool. I preferred JIRA to RT, but SysAid is even better. > > > > > > > > ASB (Professional Bio) > > Harnessing the Advantages of Technology for the SMB market... > > > > > > > > > > On Wed, May 25, 2011 at 12:41 PM, Kurt Buff <[email protected]> wrote: > >> > >> What don't you like about RT? > >> > >> On Wed, May 25, 2011 at 07:42, Andrew S. Baker <[email protected]> > wrote: > >> > Ah... Spelling is fundamental. > >> > Well, I use RT today, and I'm not that impressed with it. The SysAid > >> > stuff > >> > is much better, IMO > >> > > >> > > >> > > >> > ASB (Professional Bio) > >> > Harnessing the Advantages of Technology for the SMB market... > >> > > >> > > >> > > >> > > >> > On Wed, May 25, 2011 at 10:35 AM, James Rankin <[email protected] > > > >> > wrote: > >> >> > >> >> Maybe this > >> >> > >> >> http://www.bestpractical.com/ > >> >> > >> >> On 25 May 2011 15:31, Andrew S. Baker <[email protected]> wrote: > >> >>> > >> >>> Um... What are you linking to? > >> >>> > >> >>> > >> >>> > >> >>> ASB (Professional Bio) > >> >>> Harnessing the Advantages of Technology for the SMB market... > >> >>> > >> >>> > >> >>> > >> >>> > >> >>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]> > >> >>> wrote: > >> >>>> > >> >>>> Free is my favorite price, if the product does what I want: > >> >>>> > >> >>>> http://www.bestpratical.com/rt > >> >>>> > >> >>>> Kurt > >> >>>> > >> >>>> On Wed, May 25, 2011 at 02:18, Mark Robinson < > [email protected]> > >> >>>> wrote: > >> >>>> > Hi all, > >> >>>> > > >> >>>> > > >> >>>> > > >> >>>> > I am currently going through a make v buy exercise on incident > >> >>>> > logging > >> >>>> > / > >> >>>> > helpdesk software to ascertain which will be the most > >> >>>> > cost-effective. > >> >>>> > > >> >>>> > > >> >>>> > > >> >>>> > Are there any recommendations for a cheap helpdesk solution that > >> >>>> > will > >> >>>> > enable > >> >>>> > users to log calls via a web browser interface, will allow > >> >>>> > assignation > >> >>>> > of > >> >>>> > calls to various different resources i.e. Support Analysts and > will > >> >>>> > also > >> >>>> > allow the setting up of SLA’s and reporting of performance > against > >> >>>> > those > >> >>>> > SLA’s? > >> >>>> > > >> >>>> > > >> >>>> > > >> >>>> > Many thanks, > >> >>>> > > >> >>>> > Mark > >> > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > -- Jonathan, A+, MCSA, MCSE ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
