Many things, including the horrid search and the way it handles emails sent to the list.
The dev team is fine with it -- partially, anyway, since they use TFS internally for their work items -- but for systems incident management it is not so cool. I preferred JIRA to RT, but SysAid is even better. *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) *Harnessing the Advantages of Technology for the SMB market... * On Wed, May 25, 2011 at 12:41 PM, Kurt Buff <[email protected]> wrote: > What don't you like about RT? > > On Wed, May 25, 2011 at 07:42, Andrew S. Baker <[email protected]> wrote: > > Ah... Spelling is fundamental. > > Well, I use RT today, and I'm not that impressed with it. The SysAid > stuff > > is much better, IMO > > > > > > > > ASB (Professional Bio) > > Harnessing the Advantages of Technology for the SMB market... > > > > > > > > > > On Wed, May 25, 2011 at 10:35 AM, James Rankin <[email protected]> > > wrote: > >> > >> Maybe this > >> > >> http://www.bestpractical.com/ > >> > >> On 25 May 2011 15:31, Andrew S. Baker <[email protected]> wrote: > >>> > >>> Um... What are you linking to? > >>> > >>> > >>> > >>> ASB (Professional Bio) > >>> Harnessing the Advantages of Technology for the SMB market... > >>> > >>> > >>> > >>> > >>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]> > wrote: > >>>> > >>>> Free is my favorite price, if the product does what I want: > >>>> > >>>> http://www.bestpratical.com/rt > >>>> > >>>> Kurt > >>>> > >>>> On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]> > >>>> wrote: > >>>> > Hi all, > >>>> > > >>>> > > >>>> > > >>>> > I am currently going through a make v buy exercise on incident > logging > >>>> > / > >>>> > helpdesk software to ascertain which will be the most > cost-effective. > >>>> > > >>>> > > >>>> > > >>>> > Are there any recommendations for a cheap helpdesk solution that > will > >>>> > enable > >>>> > users to log calls via a web browser interface, will allow > assignation > >>>> > of > >>>> > calls to various different resources i.e. Support Analysts and will > >>>> > also > >>>> > allow the setting up of SLA’s and reporting of performance against > >>>> > those > >>>> > SLA’s? > >>>> > > >>>> > > >>>> > > >>>> > Many thanks, > >>>> > > >>>> > Mark > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
