I remember the thread! Ok. Working with the rep, line by line on all the equipment I'm ordering (4 different unit types, total of 12 machines) dropped the price to a more reasonable number. It was a lot of work, but that 30 minutes saved us nearly $4,000. This order has taken much more work than I've had to do in a long time. I think there's a magic checkbox that they need to check if one of their customers has a premier page, because, she said, wait, I need to go back and check this box. She said it as if she wasn't really paying attention to what she was saying. I also got the song about how they don't make much money on their equipment.... They make enough, otherwise they wouldn't be doing it... On Mon, Jun 6, 2011 at 4:02 PM, Christopher Bodnar < [email protected]> wrote:
> Too funny, > > Sounds exactly like me about 3 years ago. Might even be a rant in the > archive. In fact there is: > > > http://www.mail-archive.com/[email protected]/msg25196.html > > > > > > Chris Bodnar, MCSE, MCITP > Technical Support III > Distributed Systems Service Delivery - Intel Services > Guardian Life Insurance Company of America > Email: [email protected] > Phone: 610-807-6459 > Fax: 610-807-6003 > > > > From: Jonathan Link <[email protected]> > To: "NT System Admin Issues" <[email protected] > > > Date: 06/06/2011 02:50 PM > Subject: OT: Dear Dell > ------------------------------ > > > > If you have a massive wide reorganization of account reps to match up with > geographical location, please notify your customers, it's just good customer > service[1]. > Also, if you fail to do that, please at least quote the order correctly the > first time. Quotes with items missing, quantities wrong on multiple > products "don't look too good."[2] > One last thing. Do not quote me pricess in excess of what I see on the > premier page, if the only thing I want you to do is to give me a media CD. > > [1] Sometimes your customers have their own situations to deal with, you > can exacerbate an already bad situation by ignoring your customers[3] > [2] I'm aware of the grammar. Use a southern accent and it's all good. > [3] Wonder if I should just shelve the purchase, and pursue Lenovo after I > get back from vacation. > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ > <*http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/*<http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>> > ~ > > > --- > To manage subscriptions click here: > *http://lyris.sunbelt-software.com/read/my_forums/*<http://lyris.sunbelt-software.com/read/my_forums/> > > or send an email to > *[email protected]*<[email protected]> > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
