How much do you save in shipping? How much does your time cost (your loaded 
cost - what they pay you, plus the rent for your cubicle, plus your benefits, 
plus the overhead for HR etc. to manage you)?

The bigger the org, the less worth it is to spend even a minute on the phone, 
to save $100 in shipping.

-----Original Message-----
From: John Aldrich [mailto:[email protected]] 
Sent: Tuesday, 7 June 2011 10:38 PM
To: NT System Admin Issues
Subject: RE: OT: Dear Dell

Well, you do have a point. That being said, sometimes a sale rep can do things 
for you that an automated system can't...like waive shipping costs.
:D



-----Original Message-----
From: Ben Scott [mailto:[email protected]]
Sent: Tuesday, June 07, 2011 10:31 AM
To: NT System Admin Issues
Subject: Re: OT: Dear Dell

On Mon, Jun 6, 2011 at 2:50 PM, Jonathan Link <[email protected]>
wrote:
> Also, if you fail to do that, please at least quote the order 
> correctly
the
> first time.  Quotes with items missing, quantities wrong on multiple 
> products "don't look too good."[2]

  FWIW, if you're using Dell, a Premier website account, E-Quotes and direct 
purchasing (enter your PO# to buy E-Quote) basically eliminate the sales rep 
from the equation.  Standard Configurations can mean you only build your 
configs once.

  I hold the belief that generally all vendors and contractors are basically 
incompetent, so eliminating a human from the process is usually a win.


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

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