Writing an email, or picking up the phone, or whatever, is an opportunity cost. You have better things to do.
-----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Tuesday, 7 June 2011 11:50 PM To: NT System Admin Issues Subject: RE: OT: Dear Dell Well, it wasn't $100, but since I'm already here and doing other things, I don't see that the "overhead" of having me here counts against shipping. Now if that's *all* I was doing, then yes, I could see that. Plus I didn't even pick up the phone on this one. I simply sent my rep an email asking if there was anything they could do for me on the cost of the item. The rep said "no, but I can give you free overnight shipping" so I took it. :D -----Original Message----- From: Ken Schaefer [mailto:[email protected]] Sent: Tuesday, June 07, 2011 11:23 AM To: NT System Admin Issues Subject: RE: OT: Dear Dell How much do you save in shipping? How much does your time cost (your loaded cost - what they pay you, plus the rent for your cubicle, plus your benefits, plus the overhead for HR etc. to manage you)? The bigger the org, the less worth it is to spend even a minute on the phone, to save $100 in shipping. -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Tuesday, 7 June 2011 10:38 PM To: NT System Admin Issues Subject: RE: OT: Dear Dell Well, you do have a point. That being said, sometimes a sale rep can do things for you that an automated system can't...like waive shipping costs. :D -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Tuesday, June 07, 2011 10:31 AM To: NT System Admin Issues Subject: Re: OT: Dear Dell On Mon, Jun 6, 2011 at 2:50 PM, Jonathan Link <[email protected]> wrote: > Also, if you fail to do that, please at least quote the order > correctly the > first time. Quotes with items missing, quantities wrong on multiple > products "don't look too good."[2] FWIW, if you're using Dell, a Premier website account, E-Quotes and direct purchasing (enter your PO# to buy E-Quote) basically eliminate the sales rep from the equation. Standard Configurations can mean you only build your configs once. I hold the belief that generally all vendors and contractors are basically incompetent, so eliminating a human from the process is usually a win. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
