True, Ken, but if we're comparing the cost of navigating an obtuse website vs emailing a competent and attentive rep, then more value is obtained from the second transaction.
Each party must weigh this out for him/herself. -ASB: http://about.me/Andrew.S.Baker Sent from my Motorola Droid On Jun 7, 2011 11:57 AM, "Ken Schaefer" <[email protected]> wrote: > Writing an email, or picking up the phone, or whatever, is an opportunity cost. You have better things to do. > > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Tuesday, 7 June 2011 11:50 PM > To: NT System Admin Issues > Subject: RE: OT: Dear Dell > > Well, it wasn't $100, but since I'm already here and doing other things, I don't see that the "overhead" of having me here counts against shipping. Now if that's *all* I was doing, then yes, I could see that. Plus I didn't even pick up the phone on this one. I simply sent my rep an email asking if there was anything they could do for me on the cost of the item. The rep said "no, but I can give you free overnight shipping" so I took it. :D > > > > > -----Original Message----- > From: Ken Schaefer [mailto:[email protected]] > Sent: Tuesday, June 07, 2011 11:23 AM > To: NT System Admin Issues > Subject: RE: OT: Dear Dell > > How much do you save in shipping? How much does your time cost (your loaded cost - what they pay you, plus the rent for your cubicle, plus your benefits, plus the overhead for HR etc. to manage you)? > > The bigger the org, the less worth it is to spend even a minute on the phone, to save $100 in shipping. > > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Tuesday, 7 June 2011 10:38 PM > To: NT System Admin Issues > Subject: RE: OT: Dear Dell > > Well, you do have a point. That being said, sometimes a sale rep can do things for you that an automated system can't...like waive shipping costs. > :D > > > > -----Original Message----- > From: Ben Scott [mailto:[email protected]] > Sent: Tuesday, June 07, 2011 10:31 AM > To: NT System Admin Issues > Subject: Re: OT: Dear Dell > > On Mon, Jun 6, 2011 at 2:50 PM, Jonathan Link <[email protected]> > wrote: >> Also, if you fail to do that, please at least quote the order >> correctly > the >> first time. Quotes with items missing, quantities wrong on multiple >> products "don't look too good."[2] > > FWIW, if you're using Dell, a Premier website account, E-Quotes and direct purchasing (enter your PO# to buy E-Quote) basically eliminate the sales rep from the equation. Standard Configurations can mean you only build your configs once. > > I hold the belief that generally all vendors and contractors are basically incompetent, so eliminating a human from the process is usually a win. > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
