No kidding....there is NO way I'd do anything for them when they screwed it up.
On Wed, Jul 13, 2011 at 3:16 PM, Crawford, Scott <[email protected]>wrote: > 2. more work for me.**** > > Not much, just reply to your rep with “I took the liberty of tracking your > equipment down. If you’d like to retrieve it, here’s where it’s at: > xxx-xxx-xxxx. Now, please send me my order.”**** > > ** ** > > *From:* Sam Cayze [mailto:[email protected]] > *Sent:* Wednesday, July 13, 2011 2:12 PM > > *To:* NT System Admin Issues > *Subject:* RE: Dell**** > > ** ** > > Just had someone from Dell ship my last three orders to a weird address > another state. (We only have one address).**** > > ** ** > > I have told 4 people to fix it; managers are involved, and had about 20 > emails conversations.**** > > ** ** > > The person in TX that did received our orders contacted me, wondering what > to do with all the goods? (Good on him). **** > > ** ** > > I asked one of my reps working on the issue if we can get a return label > for him to send the goods back to Dell.**** > > ** ** > > This was his response verbatim:**** > > ** ** > > *The retunr lable can you provided for you ofcourse.. * > > * * > > *All you have to do is call customer care and they will have it for you..* > > * * > > 1. WAT? Spell Check?**** > > 2. Great, more work for me. Thanks Dell!**** > > ** ** > > Rant over.**** > > * * > > * * > > ** ** > > *From:* Sam Cayze [mailto:[email protected]] > *Sent:* Thursday, June 09, 2011 1:24 PM > *To:* NT System Admin Issues > *Subject:* RE: Dell**** > > ** ** > > Perfect!**** > > Send to:**** > > ** ** > > [email protected]**** > > [email protected]**** > > ** ** > > ** ** > > Dear Dell, **** > > ** ** > > Please fix Premier or I am going elsewhere. See attached.**** > > ** ** > > Thanks, **** > > ** ** > > Your customer [in peril]**** > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* Shauna Hensala [mailto:[email protected]] > *Sent:* Thursday, June 09, 2011 1:14 PM > *To:* NT System Admin Issues > *Subject:* Dell**** > > ** ** > > There are a lot of corps that need to read this and take it to heart - but > particularly DELL - > > > http://docs.media.bitpipe.com/io_25x/io_25805/item_399595/19613_WhyPerformanceMatters_WP.pdf > > [image: Red rose]Shauna Hensala > > > > **** > ------------------------------ > > Date: Thu, 9 Jun 2011 14:01:09 -0400 > Subject: Re: RE: windows 7 forensics > From: [email protected] > To: [email protected]**** > > If there's a chance it turns into something bigger, I'd hold off doing > anything. I'd unplug the computer and lock it in a safe and leave it alone. > **** > > I'd talk to your superiors about being able to maintain the integrity of > the machine being paramount if they think that this will involve litigation > or be referred for criminal prosecution. Once you have authoritative > guidance on what you're allowed to do I'd do it. Even if it means you have > to pay the professional for a clone you can access, I think that it would be > worth it.**** > > **** > > > > **** > > On Thu, Jun 9, 2011 at 1:55 PM, Jonathan <[email protected]> wrote:**** > > Good points from all of you. I don't know that a third party will be > brought in at all, but want to be prepared in case it does turn into > something bigger, which is why I asked the list. > What would you guys recommend for cloning for this purpose? The last thing > I used was Ghost, but have used dfsee and others...**** > > Jonathan A+, MCSA, MCSE > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > Verizon network. Please excuse brevity and any misspellings.**** > > ** ** > > On Jun 9, 2011 1:45 PM, "John Cook" <[email protected]> wrote: > > The second you log on as an Admin files have changed. If there are Legal > discoveries then the evidence is tainted. Forensic specialists clone the HD > with a special setup and do discovery on the clone thus preserving the > original for evidence. > > > > From: Jonathan Link [mailto:[email protected]] > > Sent: Thursday, June 09, 2011 1:31 PM > > To: NT System Admin Issues > > Subject: Re: windows 7 forensics > > > > Some alarm bells are going off. If there's a professional service > involved, why are you doing anything? Have you asked them what they would > suggest so you could do your own analysis? > > > > > > **** > > > On Thu, Jun 9, 2011 at 1:24 PM, Jonathan <[email protected]<mailto: > [email protected]>> wrote: > > > > for those of you you do not have content filtering in place, when someone > asks you to analyze a computer to figure out where they've been what > software to use? > > > > I've used iehist to examine index.dat files but I'm wondering if there is > anything better thats come out since I haven't done this in a year or two. > > > > free is preferable, but I need to be able to preserve the system as it is > for potential "professional" forensic analysis in addition to my own > analysis. > > > > Jonathan A+, MCSA, MCSE > > > > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > Verizon network. 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