Its a fairly new concept for us as we have traditionally always gone Direct, but I don't think it's a new concept for Dell. They may selectively push channel partners in certain regions for various reasons. We're in Alaska where Dell doesn't have a local TSE or Account Rep so they probably realized their larger customers may be better serviced with local representation. It haa worked well for us so far and our Dell account team has been more than willing to leverage partner resources over direcr when it is beneficial for us.
- Sean On Jul 13, 2011, at 7:07 PM, "Ryan Finnesey" <[email protected]> wrote: > I did not know Dell had a channel. Is this something new? I always think of > the Dell model as direct > > Cheers > > Ryan > > > > > > From: Sean Martin [mailto:[email protected]] > Sent: Wednesday, July 13, 2011 10:38 PM > To: NT System Admin Issues > Subject: Re: Dell > > > > This is one of those scenarios where leveraging a channel partner over Dell > Direct would probably yield better results. > > - Sean > > > On Jul 13, 2011, at 11:47 AM, Jonathan Link <[email protected]> wrote: > > Indeed. As we generally buy from Dell with a CC, I'd give serious thought > about pushing a credit card side cancellation on something like this. Dell > needs to learn that their poor service costs business money, and we need to > start transferring those costs to Dell. > > > > > > On Wed, Jul 13, 2011 at 3:38 PM, Cameron <[email protected]> wrote: > > No kidding....there is NO way I'd do anything for them when they screwed it > up. > > > > On Wed, Jul 13, 2011 at 3:16 PM, Crawford, Scott <[email protected]> > wrote: > > 2. more work for me. > > Not much, just reply to your rep with “I took the liberty of tracking your > equipment down. If you’d like to retrieve it, here’s where it’s at: > xxx-xxx-xxxx. Now, please send me my order.” > > > > From: Sam Cayze [mailto:[email protected]] > Sent: Wednesday, July 13, 2011 2:12 PM > > > To: NT System Admin Issues > Subject: RE: Dell > > > > Just had someone from Dell ship my last three orders to a weird address > another state. (We only have one address). > > > > I have told 4 people to fix it; managers are involved, and had about 20 > emails conversations. > > > > The person in TX that did received our orders contacted me, wondering what to > do with all the goods? (Good on him). > > > > I asked one of my reps working on the issue if we can get a return label for > him to send the goods back to Dell. > > > > This was his response verbatim: > > > > The retunr lable can you provided for you ofcourse.. > > > > All you have to do is call customer care and they will have it for you.. > > > > 1. WAT? Spell Check? > > 2. Great, more work for me. Thanks Dell! > > > > Rant over. > > > > > > > > From: Sam Cayze [mailto:[email protected]] > Sent: Thursday, June 09, 2011 1:24 PM > To: NT System Admin Issues > Subject: RE: Dell > > > > Perfect! > > Send to: > > > > [email protected] > > [email protected] > > > > > > Dear Dell, > > > > Please fix Premier or I am going elsewhere. See attached. > > > > Thanks, > > > > Your customer [in peril] > > > > > > > > > > From: Shauna Hensala [mailto:[email protected]] > Sent: Thursday, June 09, 2011 1:14 PM > To: NT System Admin Issues > Subject: Dell > > > > There are a lot of corps that need to read this and take it to heart - but > particularly DELL - > > http://docs.media.bitpipe.com/io_25x/io_25805/item_399595/19613_WhyPerformanceMatters_WP.pdf > > Shauna Hensala > > > > Date: Thu, 9 Jun 2011 14:01:09 -0400 > Subject: Re: RE: windows 7 forensics > From: [email protected] > To: [email protected] > > If there's a chance it turns into something bigger, I'd hold off doing > anything. I'd unplug the computer and lock it in a safe and leave it alone. > > I'd talk to your superiors about being able to maintain the integrity of the > machine being paramount if they think that this will involve litigation or be > referred for criminal prosecution. Once you have authoritative guidance on > what you're allowed to do I'd do it. Even if it means you have to pay the > professional for a clone you can access, I think that it would be worth it. > > > > > > > > On Thu, Jun 9, 2011 at 1:55 PM, Jonathan <[email protected]> wrote: > > Good points from all of you. I don't know that a third party will be brought > in at all, but want to be prepared in case it does turn into something > bigger, which is why I asked the list. > What would you guys recommend for cloning for this purpose? The last thing I > used was Ghost, but have used dfsee and others... > > Jonathan A+, MCSA, MCSE > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > Verizon network. Please excuse brevity and any misspellings. > > > > On Jun 9, 2011 1:45 PM, "John Cook" <[email protected]> wrote: > > The second you log on as an Admin files have changed. If there are Legal > > discoveries then the evidence is tainted. Forensic specialists clone the HD > > with a special setup and do discovery on the clone thus preserving the > > original for evidence. > > > > From: Jonathan Link [mailto:[email protected]] > > Sent: Thursday, June 09, 2011 1:31 PM > > To: NT System Admin Issues > > Subject: Re: windows 7 forensics > > > > Some alarm bells are going off. If there's a professional service involved, > > why are you doing anything? Have you asked them what they would suggest so > > you could do your own analysis? > > > > > > > > > On Thu, Jun 9, 2011 at 1:24 PM, Jonathan > > <[email protected]<mailto:[email protected]>> wrote: > > > > for those of you you do not have content filtering in place, when someone > > asks you to analyze a computer to figure out where they've been what > > software to use? > > > > I've used iehist to examine index.dat files but I'm wondering if there is > > anything better thats come out since I haven't done this in a year or two. > > > > free is preferable, but I need to be able to preserve the system as it is > > for potential "professional" forensic analysis in addition to my own > > analysis. > > > > Jonathan A+, MCSA, MCSE > > > > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > > Verizon network. Please excuse brevity and any misspellings. > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > > or send an email to > > [email protected]<mailto:[email protected]> > > > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > > or send an email to > > [email protected]<mailto:[email protected]> > > > > with the body: unsubscribe ntsysadmin > > > > ________________________________ > > CONFIDENTIALITY STATEMENT: The information transmitted, or contained or > > attached to or with this Notice is intended only for the person or entity > > to which it is addressed and may contain Protected Health Information > > (PHI), confidential and/or privileged material. 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Warning: Although precautions have been taken to make sure > > no viruses are present in this email, the company cannot accept > > responsibility for any loss or damage that arise from the use of this email > > or attachments. > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
