This is one of those scenarios where leveraging a channel partner over Dell Direct would probably yield better results.
- Sean On Jul 13, 2011, at 11:47 AM, Jonathan Link <[email protected]> wrote: > Indeed. As we generally buy from Dell with a CC, I'd give serious thought > about pushing a credit card side cancellation on something like this. Dell > needs to learn that their poor service costs business money, and we need to > start transferring those costs to Dell. > > > > On Wed, Jul 13, 2011 at 3:38 PM, Cameron <[email protected]> wrote: > No kidding....there is NO way I'd do anything for them when they screwed it > up. > > > On Wed, Jul 13, 2011 at 3:16 PM, Crawford, Scott <[email protected]> > wrote: > 2. more work for me. > > Not much, just reply to your rep with “I took the liberty of tracking your > equipment down. If you’d like to retrieve it, here’s where it’s at: > xxx-xxx-xxxx. Now, please send me my order.” > > > > From: Sam Cayze [mailto:[email protected]] > Sent: Wednesday, July 13, 2011 2:12 PM > > > To: NT System Admin Issues > Subject: RE: Dell > > > Just had someone from Dell ship my last three orders to a weird address > another state. (We only have one address). > > > > I have told 4 people to fix it; managers are involved, and had about 20 > emails conversations. > > > > The person in TX that did received our orders contacted me, wondering what to > do with all the goods? (Good on him). > > > > I asked one of my reps working on the issue if we can get a return label for > him to send the goods back to Dell. > > > > This was his response verbatim: > > > > The retunr lable can you provided for you ofcourse.. > > > > All you have to do is call customer care and they will have it for you.. > > > > 1. WAT? Spell Check? > > 2. Great, more work for me. Thanks Dell! > > > > Rant over. > > > > > > > > From: Sam Cayze [mailto:[email protected]] > Sent: Thursday, June 09, 2011 1:24 PM > To: NT System Admin Issues > Subject: RE: Dell > > > > Perfect! > > Send to: > > > > [email protected] > > [email protected] > > > > > > Dear Dell, > > > > Please fix Premier or I am going elsewhere. See attached. > > > > Thanks, > > > > Your customer [in peril] > > > > > > > > > > From: Shauna Hensala [mailto:[email protected]] > Sent: Thursday, June 09, 2011 1:14 PM > To: NT System Admin Issues > Subject: Dell > > > > There are a lot of corps that need to read this and take it to heart - but > particularly DELL - > > http://docs.media.bitpipe.com/io_25x/io_25805/item_399595/19613_WhyPerformanceMatters_WP.pdf > > Shauna Hensala > > > > > Date: Thu, 9 Jun 2011 14:01:09 -0400 > Subject: Re: RE: windows 7 forensics > From: [email protected] > To: [email protected] > > If there's a chance it turns into something bigger, I'd hold off doing > anything. I'd unplug the computer and lock it in a safe and leave it alone. > > I'd talk to your superiors about being able to maintain the integrity of the > machine being paramount if they think that this will involve litigation or be > referred for criminal prosecution. Once you have authoritative guidance on > what you're allowed to do I'd do it. Even if it means you have to pay the > professional for a clone you can access, I think that it would be worth it. > > > > > > > > On Thu, Jun 9, 2011 at 1:55 PM, Jonathan <[email protected]> wrote: > > Good points from all of you. I don't know that a third party will be brought > in at all, but want to be prepared in case it does turn into something > bigger, which is why I asked the list. > What would you guys recommend for cloning for this purpose? The last thing I > used was Ghost, but have used dfsee and others... > > Jonathan A+, MCSA, MCSE > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > Verizon network. Please excuse brevity and any misspellings. > > > > On Jun 9, 2011 1:45 PM, "John Cook" <[email protected]> wrote: > > The second you log on as an Admin files have changed. If there are Legal > > discoveries then the evidence is tainted. Forensic specialists clone the HD > > with a special setup and do discovery on the clone thus preserving the > > original for evidence. > > > > From: Jonathan Link [mailto:[email protected]] > > Sent: Thursday, June 09, 2011 1:31 PM > > To: NT System Admin Issues > > Subject: Re: windows 7 forensics > > > > Some alarm bells are going off. If there's a professional service involved, > > why are you doing anything? Have you asked them what they would suggest so > > you could do your own analysis? > > > > > > > > > On Thu, Jun 9, 2011 at 1:24 PM, Jonathan > > <[email protected]<mailto:[email protected]>> wrote: > > > > for those of you you do not have content filtering in place, when someone > > asks you to analyze a computer to figure out where they've been what > > software to use? > > > > I've used iehist to examine index.dat files but I'm wondering if there is > > anything better thats come out since I haven't done this in a year or two. > > > > free is preferable, but I need to be able to preserve the system as it is > > for potential "professional" forensic analysis in addition to my own > > analysis. > > > > Jonathan A+, MCSA, MCSE > > > > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the > > Verizon network. 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