They been doing it for well over two years since I bought my EQ's through a local VAR. They were able to quote me better pricing and Dell direct because they had just purchased EQ and didn't have a standard process down for quoting EQ's yet. I've come to learn that like most large companies Dell's internal workings are in constant shift. Everyone can talk of customer and personal service but if you are a small/midsize company no matter who you deal with there will be turnover and you will get shifted around a lot. Especially in today's market. But don't forget, no matter how little you purchase, the squeaky wheel get the grease. Right now they are re-aligning their 3 sales groups to more geographically service the US. And they are hiring more sales/support people to not only beat the pavement as it were, but to actually try and support their own internal sales staff by sending them to a customer when they have questions or issues. This is according to my "Solutions Account Executive" that just visited me last week after I asked for a quote on future Office licensing and which Microsoft licensing program would best fit my needs.
________________________________ From: Ryan Finnesey [mailto:[email protected]] Sent: Wednesday, July 13, 2011 10:07 PM To: NT System Admin Issues Subject: RE: Dell I did not know Dell had a channel. Is this something new? I always think of the Dell model as direct Cheers Ryan From: Sean Martin [mailto:[email protected]] Sent: Wednesday, July 13, 2011 10:38 PM To: NT System Admin Issues Subject: Re: Dell This is one of those scenarios where leveraging a channel partner over Dell Direct would probably yield better results. - Sean On Jul 13, 2011, at 11:47 AM, Jonathan Link <[email protected]> wrote: Indeed. As we generally buy from Dell with a CC, I'd give serious thought about pushing a credit card side cancellation on something like this. Dell needs to learn that their poor service costs business money, and we need to start transferring those costs to Dell. On Wed, Jul 13, 2011 at 3:38 PM, Cameron <[email protected]> wrote: No kidding....there is NO way I'd do anything for them when they screwed it up. On Wed, Jul 13, 2011 at 3:16 PM, Crawford, Scott <[email protected]> wrote: 2. more work for me. Not much, just reply to your rep with "I took the liberty of tracking your equipment down. If you'd like to retrieve it, here's where it's at: xxx-xxx-xxxx. Now, please send me my order." From: Sam Cayze [mailto:[email protected]] Sent: Wednesday, July 13, 2011 2:12 PM To: NT System Admin Issues Subject: RE: Dell Just had someone from Dell ship my last three orders to a weird address another state. (We only have one address). I have told 4 people to fix it; managers are involved, and had about 20 emails conversations. The person in TX that did received our orders contacted me, wondering what to do with all the goods? (Good on him). I asked one of my reps working on the issue if we can get a return label for him to send the goods back to Dell. This was his response verbatim: The retunr lable can you provided for you ofcourse.. All you have to do is call customer care and they will have it for you.. 1. WAT? Spell Check? 2. Great, more work for me. Thanks Dell! Rant over. From: Sam Cayze [mailto:[email protected]] Sent: Thursday, June 09, 2011 1:24 PM To: NT System Admin Issues Subject: RE: Dell Perfect! Send to: [email protected] [email protected] Dear Dell, Please fix Premier or I am going elsewhere. See attached. Thanks, Your customer [in peril] From: Shauna Hensala [mailto:[email protected]] Sent: Thursday, June 09, 2011 1:14 PM To: NT System Admin Issues Subject: Dell There are a lot of corps that need to read this and take it to heart - but particularly DELL - http://docs.media.bitpipe.com/io_25x/io_25805/item_399595/19613_WhyPerfo rmanceMatters_WP.pdf Shauna Hensala ________________________________ Date: Thu, 9 Jun 2011 14:01:09 -0400 Subject: Re: RE: windows 7 forensics From: [email protected] To: [email protected] If there's a chance it turns into something bigger, I'd hold off doing anything. I'd unplug the computer and lock it in a safe and leave it alone. I'd talk to your superiors about being able to maintain the integrity of the machine being paramount if they think that this will involve litigation or be referred for criminal prosecution. Once you have authoritative guidance on what you're allowed to do I'd do it. Even if it means you have to pay the professional for a clone you can access, I think that it would be worth it. On Thu, Jun 9, 2011 at 1:55 PM, Jonathan <[email protected]> wrote: Good points from all of you. I don't know that a third party will be brought in at all, but want to be prepared in case it does turn into something bigger, which is why I asked the list. What would you guys recommend for cloning for this purpose? The last thing I used was Ghost, but have used dfsee and others... Jonathan A+, MCSA, MCSE Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the Verizon network. Please excuse brevity and any misspellings. On Jun 9, 2011 1:45 PM, "John Cook" <[email protected]> wrote: > The second you log on as an Admin files have changed. If there are Legal discoveries then the evidence is tainted. Forensic specialists clone the HD with a special setup and do discovery on the clone thus preserving the original for evidence. > > From: Jonathan Link [mailto:[email protected]] > Sent: Thursday, June 09, 2011 1:31 PM > To: NT System Admin Issues > Subject: Re: windows 7 forensics > > Some alarm bells are going off. If there's a professional service involved, why are you doing anything? Have you asked them what they would suggest so you could do your own analysis? > > > > On Thu, Jun 9, 2011 at 1:24 PM, Jonathan <[email protected]<mailto:[email protected]>> wrote: > > for those of you you do not have content filtering in place, when someone asks you to analyze a computer to figure out where they've been what software to use? > > I've used iehist to examine index.dat files but I'm wondering if there is anything better thats come out since I haven't done this in a year or two. > > free is preferable, but I need to be able to preserve the system as it is for potential "professional" forensic analysis in addition to my own analysis. > > Jonathan A+, MCSA, MCSE > > Thumb-typed from my HTC Droid Incredible (and yes, it really is) on the Verizon network. Please excuse brevity and any misspellings. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected]<mailto:[email protected] ftware.com> > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected]<mailto:[email protected] ftware.com> > with the body: unsubscribe ntsysadmin > > ________________________________ > CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. 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Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
