"I.T people are not widely trusted"
Sorry I but really don't agree with that statement at all.

Additionally, as you are someone who has trusted this mailing list  
full of I.T. people to provide you with free help on many occasions  
instead of paying someone to do the work it's actually a bit insulting  
for you to say such a thing.

Don't bite the hand that feeds you free support Michael.

---------------------------------------------------
Keri Henare

[e]    [email protected]
[m]    021 874 552
[w]    www.kerihenare.com

On 27/07/2009, at 11:36 AM, Michael wrote:

>
> This claptrap is why I.T people are not widely trusted.
>
> If the product you supply is broken, fix it and stop making excuses  
> or trying
> to wriggle out.
>
> I am sure if you went and bought a TV set from Noel Leeming, and it  
> didn't
> work properly, you would not be in the mood to discuss service  
> contracts and
> who's responsibility it is.
>
> Now in the same way try and see this from the customer's perspective.
>
> They are not interested in "open source" or any other geek lingo.
>
> They bought a website and they want one that works. end of story.
>
> >


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