Hi,

On Mon, Jul 27, 2009 at 3:42 PM, Andrew McMurtrie <[email protected]> wrote:

>  I am still interested in the context to get a handle on what you are
> asking.
>
> ·         What is the definition of the maintenance?
>
> o    Is it bug fixes, enhancements, contractual obligations of
> refactoring, client requested features?
>

client requested features, client requested adjustment to how business has
changed. No contractual obligation to do it from our end, but of course its
our business to help people cope with change



> ·         Was it requested, contracted, quoted, completed and then Acme
> Ltd had issue?
>


correct

> ·         Is it just done and they are told oh by the way we did
> ‘Maintenance’ on the product which you are now using and it will cost you $X
> amount. (I doubt you would do that but hey worth asking)
>

The reality is somewhere between that. Most clients understand if they ask
often they pay more than seldomly.



> ·         Did one person agree to it and then someone else took over
> responsibility and said there is no way in hell we are paying for that?
>
> (the possibilities are endless)
>


I agree

> I get the impression you don’t know you just want to make sure you are not
> liable for something that could bite you if it came up under the type of
> license or is this a real case?
>


I'm posing this as a theoretical question. I'd like make my contract simpler
and easier to buy and open sourcing the licence is one part of a method to
do that in my opinion. So I'm assessing risks and see how they can be
managed by other means than a contract.

This is not a real case, I have a lawyer for real cases.


Kind Regards,

Jochen Daum

Chief Automation Officer
Automatem Ltd

Phone: 09 630 3425
Mobile: 021 567 853
Email: [email protected]
Skype: jochendaum
Website: www.automatem.co.nz
http://twitter.com/automatem
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