Who hosts the DNS records? The same webhosting company?
If so they might have some messed up process there.
You should be able to use a different DNS provider e.g. most domain
registrars offer free DNS hosting
On 19/04/2011, at 9:00 AM, Matthew Whiting wrote:
Hi all,
I took on what has turned into a somewhat frustrating job of helping
a client migrate a bunch of sites from a 1&1 managed server to a
simple business shared hosting package (also with 1&1). I've never
had anything to do with 1&1 before and yes, they are definitely
living up to a reputation of being rather frustrating to deal with.
Each email has someone different replying and inevitably at some
point one of the new additions to the conversation will reply
without reference to the previous conversation where I'd outline the
context of the problem. Grrh.
Anyway, my specific question relates to the following:
We suggest that you change your DNS settings of your external
domains first before cancelling your contract because you will not
be able to change the DNS settings once your contract is cancelled
with us. To cancel, please see link below:
http://faq.1and1.com/package/cancel/1.html
I don't quite grasp how this would be possible. How could changing a
hosting provider or in this instance even just changing to a
different server space with the same host, prevent me from
repointing the dns settings with the respective registrars
afterwards? I am awaiting login details for the respective
registrars from my client for 5 of the domains. But, wanting to
cancel the current hosting contract to prevent another month getting
charged.
Cheers
Matt
--
NZ PHP Users Group: http://groups.google.com/group/nzphpug
To post, send email to [email protected]
To unsubscribe, send email to
[email protected]
--
NZ PHP Users Group: http://groups.google.com/group/nzphpug
To post, send email to [email protected]
To unsubscribe, send email to
[email protected]
