Thanks again David. This is a useful response. December 1 debit would have addressed the problem, though, but I do understand the difficulties of collecting money / paying creditors and staff at this time of the year. Now, if ADT can address the monthly service fee issue as rationally, I think they'll keep rather than lose their clients.
Gill On Fri, Oct 15, 2010 at 12:08 PM, David Raphael <[email protected]>wrote: > *I have just received the following additional information from ADT:* > > * * > > Annual Radio Network Fee: > > > > ADT has recently billed its annual radio network charge, and there are > historically a number of queries from clients regarding this charge. ADT has > had a number of discussions with ICASA Head Office in Sandton over the > years, and can confirm the following: > > > > o Clients may not be issued a copy of the licence for his alarm radio > (as requested by clients on occasion) as alarm radios are not individually > licensed The licence is the official contract between ADT and ICASA, and the > client does not have a licence, or agreement , directly with ICASA > > > > o The licence, and concomitant fee, forms the agreement between ADT and > ICASA > > > > o ADT licences are registered in the name of "Sentry Response Pty > (Ltd)", trading as ADT > > > > o ADT has a contract with the individual client for service as > described in their individual service agreements. ADT use the radio as part > of the signalling process, and must therefore pay an annual licence fee to > ICASA for every radio in use > > > > o ADT are responsible for the purchase, maintenance of the radio, > maintenance of the radio network, rentals of repeaters and high sites, and > the recovery of the radio when the contract with the client ends. > > > > o ADT may charge the licence fee plus costs towards administration, > rentals, maintenance of the network, recovery costs and any other associated > costs to the client. > > > > o ADT bills clients a once-off fee on start-up in the case of a new > client for the remainder of that year and an annual fee for every year or > part of thereafter for as long as the client has a radio as part of the > signalling process. > > > > o ICASA license fees are due during January of each year and are paid > over by ADT at such time. Fees are billed prior to the time to allow for ADT > sufficient time to collect the fees prior to payment to ICASA. > > > > o Historically ADT Security processed its debit orders for the new year > at the end of December. However, last year the debit order default returns > rate was exceptionally high as customers appear not to have the necessary > funds to pay the account at the end of December. ADT therefore made a > decision to process the debit orders a month earlier this year in order to > assist its customers at a time when they may generally be more cash strapped > and to avoid the high number of default returns. > > > > *I remain impartial on these issues but I think we all need proper > information. I just want best service from our service providers.* > > * * > > *Take care * > > * * > > *David* > > *David Raphael** **072 065 7223 * > > *Chairperson* > > *OBS NEIGHBOURHOOD WATCH* > > * * > ------------------------------ > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *David Raphael > *Sent:* 15 October 2010 10:45 > *To:* [email protected] > *Cc:* 'Iain Williamson'; [email protected] > > *Subject:* [obsnw] Re: ADT- FYI > > > > *I have just received the following from ADT:* > > * * > > The recent discussion around pricing variations are noted and are worthy of > a response, and there are a number of contributing factors that may not be > immediately apparent to residents: > > > > · A large number of the ADT client base are through historic > acquisitions. These previous companies had their own sales prices and > clients will have come into the ADT client base at varied rates. The > individual terms of those agreement do not allow for blanket standardisation > in the shorter term, and this is a process that we are aware of and manage. > > · There are a number of different service offerings that clients > may be contracted for, and therefore at different rates. The list below > contains some of the variances, but is not an exhaustive list: > > o Domestic vs commercial service categories. There may be occasions > where a small business has been categorised as a domestic premises, and > therefore may pay a different rate > > o A number of our agreements are for leased, or rented alarms. The > terms and conditions and pricing is affected in these categories, as a > portion of service fee funds the hardware provided. > > o A large number of systems have maintenance agreements included in > the fee. This too provides a pricing discrepancy to standard non-maintenance > agreements > > o There are a number of different service categories for domestic > services, including: > > § Telephone alarm monitoring only > > § Radio alarm monitoring only > > § Domestic telephone monitoring and armed response > > § Domestic telephone and /or radio monitoring and armed response > > § Panic only service > > § Additional security service such as patrols > > § Any one of the above categories on a rented system basis, or > maintenance basis will vary, and our price list has 30 variations of service > category > > · ADT does offer area based sales specials from time to time > > · ADT offers a number of value added services such as SMS alerts, > supervised ‘opening and closing’ that all attract an additional nominal fee. > > > > From the above, we are aware that the pricing standardisation is not a > simple matter, and we do engage with clients on a case by case basis. We > urge any clients with particular issues to raise them with our Customer > Services Department on 086 12 12 300. > > * * > > *David Raphael* > > * 072 065 7223*** > > > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > -- Gill Gimberg Editor / Writer 084-683 6230 -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
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