I have just received the following additional information from ADT:
Annual Radio Network Fee: ADT has recently billed its annual radio network charge, and there are historically a number of queries from clients regarding this charge. ADT has had a number of discussions with ICASA Head Office in Sandton over the years, and can confirm the following: o Clients may not be issued a copy of the licence for his alarm radio (as requested by clients on occasion) as alarm radios are not individually licensed The licence is the official contract between ADT and ICASA, and the client does not have a licence, or agreement , directly with ICASA o The licence, and concomitant fee, forms the agreement between ADT and ICASA o ADT licences are registered in the name of "Sentry Response Pty (Ltd)", trading as ADT o ADT has a contract with the individual client for service as described in their individual service agreements. ADT use the radio as part of the signalling process, and must therefore pay an annual licence fee to ICASA for every radio in use o ADT are responsible for the purchase, maintenance of the radio, maintenance of the radio network, rentals of repeaters and high sites, and the recovery of the radio when the contract with the client ends. o ADT may charge the licence fee plus costs towards administration, rentals, maintenance of the network, recovery costs and any other associated costs to the client. o ADT bills clients a once-off fee on start-up in the case of a new client for the remainder of that year and an annual fee for every year or part of thereafter for as long as the client has a radio as part of the signalling process. o ICASA license fees are due during January of each year and are paid over by ADT at such time. Fees are billed prior to the time to allow for ADT sufficient time to collect the fees prior to payment to ICASA. o Historically ADT Security processed its debit orders for the new year at the end of December. However, last year the debit order default returns rate was exceptionally high as customers appear not to have the necessary funds to pay the account at the end of December. ADT therefore made a decision to process the debit orders a month earlier this year in order to assist its customers at a time when they may generally be more cash strapped and to avoid the high number of default returns. I remain impartial on these issues but I think we all need proper information. I just want best service from our service providers. Take care David David Raphael 072 065 7223 Chairperson OBS NEIGHBOURHOOD WATCH _____ From: [email protected] [mailto:[email protected]] On Behalf Of David Raphael Sent: 15 October 2010 10:45 To: [email protected] Cc: 'Iain Williamson'; [email protected] Subject: [obsnw] Re: ADT- FYI I have just received the following from ADT: The recent discussion around pricing variations are noted and are worthy of a response, and there are a number of contributing factors that may not be immediately apparent to residents: * A large number of the ADT client base are through historic acquisitions. These previous companies had their own sales prices and clients will have come into the ADT client base at varied rates. The individual terms of those agreement do not allow for blanket standardisation in the shorter term, and this is a process that we are aware of and manage. * There are a number of different service offerings that clients may be contracted for, and therefore at different rates. The list below contains some of the variances, but is not an exhaustive list: o Domestic vs commercial service categories. There may be occasions where a small business has been categorised as a domestic premises, and therefore may pay a different rate o A number of our agreements are for leased, or rented alarms. The terms and conditions and pricing is affected in these categories, as a portion of service fee funds the hardware provided. o A large number of systems have maintenance agreements included in the fee. This too provides a pricing discrepancy to standard non-maintenance agreements o There are a number of different service categories for domestic services, including: * Telephone alarm monitoring only * Radio alarm monitoring only * Domestic telephone monitoring and armed response * Domestic telephone and /or radio monitoring and armed response * Panic only service * Additional security service such as patrols * Any one of the above categories on a rented system basis, or maintenance basis will vary, and our price list has 30 variations of service category * ADT does offer area based sales specials from time to time * ADT offers a number of value added services such as SMS alerts, supervised 'opening and closing' that all attract an additional nominal fee. >From the above, we are aware that the pricing standardisation is not a simple matter, and we do engage with clients on a case by case basis. We urge any clients with particular issues to raise them with our Customer Services Department on 086 12 12 300. David Raphael 072 065 7223 -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en. -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
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