I have just received the following from ADT:
The recent discussion around pricing variations are noted and are worthy of a response, and there are a number of contributing factors that may not be immediately apparent to residents: * A large number of the ADT client base are through historic acquisitions. These previous companies had their own sales prices and clients will have come into the ADT client base at varied rates. The individual terms of those agreement do not allow for blanket standardisation in the shorter term, and this is a process that we are aware of and manage. * There are a number of different service offerings that clients may be contracted for, and therefore at different rates. The list below contains some of the variances, but is not an exhaustive list: o Domestic vs commercial service categories. There may be occasions where a small business has been categorised as a domestic premises, and therefore may pay a different rate o A number of our agreements are for leased, or rented alarms. The terms and conditions and pricing is affected in these categories, as a portion of service fee funds the hardware provided. o A large number of systems have maintenance agreements included in the fee. This too provides a pricing discrepancy to standard non-maintenance agreements o There are a number of different service categories for domestic services, including: * Telephone alarm monitoring only * Radio alarm monitoring only * Domestic telephone monitoring and armed response * Domestic telephone and /or radio monitoring and armed response * Panic only service * Additional security service such as patrols * Any one of the above categories on a rented system basis, or maintenance basis will vary, and our price list has 30 variations of service category * ADT does offer area based sales specials from time to time * ADT offers a number of value added services such as SMS alerts, supervised 'opening and closing' that all attract an additional nominal fee. >From the above, we are aware that the pricing standardisation is not a simple matter, and we do engage with clients on a case by case basis. We urge any clients with particular issues to raise them with our Customer Services Department on 086 12 12 300. Regards Rob Dale Managing Director ADT Western Cape ADT Security 5 Louwtjie Rothman Avenue N1 City Private Bag X104, N1 City, 7463 Tel: 086 12 12 300 Fax: +27 (0)21 508 7966 <mailto:[email protected]> [email protected] <http://www.adt.co.za/> www.adt.co.za A Tyco International Company David Raphael 072 065 7223 -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
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